Engineer Customer

NISHITH BRAHMBHATT nish.bbhatt

@yahoo.com

Parsippany, NJ 201-***-****

CAREER OBJECTIVE

Expertise at NOC and customer data center operations. Will be immediately

productive, to raise the revenue and retain customer loyalty while maintaining

uninterrupted qualitative network functionality.

Network Troubleshoot Datacenter Operation Switch

Maintenance

TECHNICAL CORE COMPETENCIES

• Cisco Certified Network Associate (CCNA) as enhancement to WAN, Broadband center’s

experience.

• Experienced at provisioning and maintenance of MPLS, Lease circuits, ISDN .

• Hands-on familiarity with Cisco-ISR /ASR-7206/7613, Ericsson Tigris, RAS AS5800.

• Flourish at Operation of CPE configuration, Huawei DSLAM-MA5300, ZTE CDMA1000,

Lucent 5ESS.

• Proficient in optimizing 802.11 and wired broadband, Scripting MOPs, on-call support.

• UNIX, Windows based System Administration, Command Line Interface, Internet Security,

AAA implementation throughout the career.

TOOLS/PROTOCOLS

• Spectrum Analyzer, Remedy Ticket, Real Time Monitors, Signal coverage-Traffic

propagation.

• System Architecture Network Equipment (SAN Equipment), Call Detail Records, Net

Geography..

• TCP/IP, OSI, BGP, ACL, SONET, T3/T1,Telnet, EIGRP, DHCP, SS7, ICMP,IPv4, HSRP.

PROFESSIONAL TRAINING

• Verizon’s Hybrid System Performance of 1xRTT Voice, Data and 4GLTE, Digital Data

communication

• Server switch and firewalls OA&M, Broadband Provision optimization, CPE install and

maintenance

Relevant Experience

Verizon Wireless, NJ Technician- Network Repair Bureau(Contractor)

11/12 - 01/13

• Successfully resolved 50 trouble tickets per week consisting of complex network

impairments.

• Achieved 98% accuracy and excellent customer satisfaction feedback.

• Improved Average Revenue per User (ARPU) through Over-the-Air software upgrades.

• 30% of time spent resolving complex roaming partner and infrastructure provider related

tickets.

Private consultancy, Valley Cottage, NY Technician

10/2011-06/2012

• Handled ticket creation, querying detail and tracking of Annual Maintenance Contract.

• Assisted reactivation of internet connections and station cable connectivity.

BSNL is India’s National Cellular Network (98 Million connections) Tier-1 ISP, VoIP provider,

interface with Alcatel, Lucent, Nortel, and Cisco & Ericsson.

BSNL Division Engineer-NOC

2003-2011

• Maintained regional RAS for PSTN and ISDN dial-up VPNs, for a high volume usage

market raised the revenue by 10%, for twelve quarters.

• Improved attenuation, latency, packet loss, jitter and maintained QOS for 10K customer

database.

• Integrated, data services for IP Management, FTP, SNMP, DHCP, Mail Server.

• Maintained Port address translation activity for four years optimizing capacity planning at

10K database.

• Maintained functionality of SONET ring OC192, central switch & data network with

minimized outages hours resulted into gaining untapped enterprise contracts of VPN based

MPLS.

• Managed periodic backup of servers, database. Proved best at recovery event of a switch

fire disaster.

• Handled as system administrator for Workstation Access Method, centralized log (Alarms,

Observation, Anomalies) for 10K customer data pool which raised company’s credential at

corporate market.

BSNL Junior Engineer ALCATEL PSTN switch 1999 -

2002

• Migrated bulk, 20K connections from SS7-PSTN to wireless switch, operating macro files

with full accuracy of data transfer.

• Installed ALCATEL OCB (PSTN-SS7) before project timeline and 25% of cost saving

compared to amount quoted by vendors.

• Conducted customer request changes, implemented new services and bill provisioning at

the same switch.

Education: Bachelor of Science B.S. Engineering MS University India

Certificate: Cisco Certified Network Associate

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