Human Resources Service

Dana McGrath

* ******* ********

Paradise NL A1L 0L4

780-***-**** ********@*******.***

June 9, 2013

Dear Human Resources Department:

Self-motivated with excellent skills wishes to make meaningful contributions to a

g rowing organization.

I can assure you that with my educational background as well as related substantial

experience, I can undeniably make a unique and meaningful contr ibution to your

organization. I understand the professional approach and expertise required performing the

said position, and I can confidently state that you will benefit well from my services to this

organization.

You may reach me on any of the contact details provided to arrange a meeting and discuss

t he job profile in accordance with my experience and your requirements. I look forward to

hearing from you at a convenient time for you.

Best Regards,

Dana McGrath

Enclosure: Resume

SUM MARY

An ambitious and energetic team player with strong organizational skills and dedication to

t he organization necessary for the company’s success. Demonstrated resourcefulness,

positive problem solving skills and leadership experience gained throughout experience.

ACCOMPL ISH M ENTS

Service Representative, Employee Benefits, Great West Life, Edmonton, AB 2012-

2013

• Administer workflow for the SelectPac Division benefit contracts.

• Train new and exciting Plan Administrators and Employees on benefits, policy and

contract.

• Conduct GroupNet t raining to Administrators and employees.

• Develop and deliver contract kit for new groups.

Answer telephone and electronic enquiries.

•

• Administer and input applicant data into group benefit software.

• Prepares reports, presentations, memorandums, and correspondence.

• Schedules appointments and meetings.

• Management weekly and monthly meetings.

Establish work priorities.

•

• Confirm premium rates.

• Calculate monthly premium arrears, and contact groups for collection.

• Handle Health, Dental, Life, Medical Reimbursement, Disability Applications

• Determine benefits and dependent eligibility.

• Process Contract amendments and cancellations.

• Organize and fill electronic and hardcopy documents, daily office duties.

• Assure client needs and expectations through efficient and effective service.

• Resolving Complaints and problems.

• Maintain client files and client data base information.

Group Administrator, Desjardins Financial Security, St. John’s, NL 2009-2012

• Manage workflow for the Government of Newfoundland and Labrador Contract.

• Process Health, Dental and Optional Benefits Applications.

• Review applications to be Medical Underwri t ten.

• Compose benefit approval and/or declined correspondence.

• Train client administrators on the contact and operational website.

• Determine benefits and dependent eligibility.

• Contract modifications and management.

• Organize and fill documents, daily office duties.

• Satisfy client needs and expectations through efficient and effective service.

• Maintain client files and client data base information.

Claims Assessor, Desjardins Financial Security, St. John’s, NL 08-2009

• Assess eligibility and process an average of 150 Healthcare and Dental claims with

g reater than 95% accuracy.

• Answer claim and policy inquires from walk-in customers and telephone queries

regarding the group contract.

• Negotiate subrogation claims to satisfy all parties requirements.

• Ut ilize extensive contract knowledge to answer benefit questions regarding

maximums and provide EOB explanations.

• Calculate t ravel benefits including mileage.

• Provide leadership and t raining to other team members in order to meet company

goals.

Receptionist, Desjardins Financial Security, St. John’s NL 07-2009

• Greet and directed walk-in customers and answer benefits inquires.

• Ensure member claim forms are completed accurately according to company policies.

• Negotiated with upset clients to explain claim requirements, claim payments and

define benefits according to the contract.

• Provide additional direction to members for contract information and identify

appropriate group contacts.

• Contact Health Care providers to request additional information to assist in

p rocessing a claim.

• Assist clients with completing forms.

• Investigate and compile claim submissions for auditors.

E ducation & T raining

Computer Support Specialist, CompuCollege School of Business, St. John’s NL

Communication at Work, Continuing Education, St. John’s NL

Conflict Resolution, Continuing Education, St. John’s NL

References upon Request

Contact this candidate