Customer Service Sales

JAMIE NEFF

*** **** ***

YONKERS, NY *****

Cell: 484-***-****

E-Mail: ******************@*****.***

Summary

EXELLENT CUSTOMER SERVICE SKILLS CASH HANDELING,MANAGEMENT ORGANIZATION SKILLS

Experienced [<Job Title>] adept at problem solving, customer service and hiring and training hardworking, quality staff.Reliable Department Manager with [<Number>] years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.Hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting.

Highlights

Accurate cash handling

Retail inventory management

Store opening and closing procedures

Store operations

Outstanding communication skills

Exceptional leader

Conflict resolution skills

Team-oriented

Commission sales

Sales professional

Recruiting and interviewing

Flexible schedule

Reliable

Sales professional

Recruiting and interviewing

Reliable

Flexible schedule

Accomplishments

Interviewed over [<Number>] people and successfully staffed [<Number>] new store locations.

Increased checkout accuracy from [<Number>]% to [<Number>]% by improving cashier training.

Experience

March 2011 to September 2012

DOLLAR GENERAL

ASSISTANT MANAGER

Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.Wrote order supply requests to replenish merchandise.Addressed and corrected sales staff communication issues in a tactful and effective manner.

Education

2001 LONGBEACH LONGBEACH, MS

High School Diploma

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