Customer Service Technician

Steven Ochs

** ****** **. **********, *** York **801 516-***-**** ***********@*****.***

Objective:

Professional Communications Technician/Expert seeking immediate full time employment. My expertise is in FIOS Installation (TV, Phone & Internet). Expert in Telephone Plant Building, Telephone Installation and Repair, Networking Computers and Cable TV.

Skills:

FIOS Installation (TV, Phone & Internet)

Fiber optics expert

Wire knowledge

Troubleshooting expert

Basic computer skills

Schematic diagram interpretation

Blueprint reading and interpretation

Excellent Customer Service & Communication skills

Exceptional work ethic & independent worker

Exceptional organizational skills

Strong mechanical aptitude

Proficiency with mechanical and electric tools

Professional Experience:

Verizon Field Technician September 1994 – July 2012

FIOS Installation-TV, Phone & Internet

Cable Splicer- Copper cables up to 3600 pair and terminals up to 2700 pair with 3m splicing equipment.

New construction & maintenance fault locating experience with Discuss, Litespan 2000, Starspan, Ks meter, sidekick, breakdown and dynatel.

Fiber splicing single & multi strand experience, EXFO light meter, Sumitomo and Fujikura fusion splicing equipment.

Experience with RG6 and RG1 coax wire, splitters, attenuators, and Sunrise meter for adjusting video signals.

Experience with modems, routers & nims for home networking.

Experience with bucket trucks, pole climbing & 24 foot ladders.

Education and Training:

Various Splicing, Troubleshooting & Installation classes through Verizon 1994-2012

Westchester Community College: 1990-1992 Communications & Liberal Arts.

Briarcliffe College, Microsoft A+ and Data Networking.

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