Customer Service Engineer

SANJITA KHADKA

*** ******** ****** **, ********, CT 06901

**********@*****.*** 214-***-****)

OBJECTIVE

Highly motivated and results-oriented management information system

graduate seeking a challenging position to utilize her researching,

analytical, and problem-solving skills.

EDUCATION

East Central University Oklahoma, OK

Aug 2011 - May 2013

B. A. in Management Information Systems

Collin College Texas, TX

Aug 2008 - May 2011

Major: Business Administration

Southwest Minnesota State University Minnesota, MN

Jan 2008 - May 2008

Major: Business Administration

SOFTWARE SKILLS

MS Word, Excel, PowerPoint, Visio, Paint Shop Pro, Adobe Acrobat,

Adobe Photoshop, C++ programming, SQL Server Database, Structured

Query Language (SQL), Visual Basic Array (VBA)

CAPSTONE PROJECT

Developed information management database for ECU's alumni, which

helped university to centralized alumni information and manage

communication with them.

EXPERIENCE

The Chickasaw Nation (IT Department), OK Internship

Jan 2013 - May 2013

Researched on various networking and wiring related issues and

presented to the team for discussion.

Shadowed the engineer to understand tasks involved in detecting,

understanding and resolving issues.

East Central University (ECU), OK Work Study

Jan 2012 - May 2013

Managed students requests at the information desk including verifying

and digitizing paper works.

Performed daily updates and maintenance of computer lab including

software and hardware.

Prepared PowerPoint presentations for assisting Management Information

class projects.

Assisted students and faculty in efficiently using computer hardware

and software.

Prepared and submitted business documentation on required items to

personnel in charge.

Americas Best Value Inn, OK Front Desk Clerk

Sept 2012 - May 2013

Provided highest quality hospitality to patrons which involved

managing and communicating with guests.

Handled customer inquiries, complaints, billing questions and payment

extension/service requests.

Subway Restaurant, TX Manager/Supervisor

Nov 2008 - Dec 2011

Managed employees schedules, inventory needs and customer care.

Developed professional communication skills with salespersons and

customers.

Helped company attain the highest customer service ratings.

HONORS & AWARDS

Honorable certificate of recognition of Asian Students Association at

ECU, OK . 2011 - 2013

Awarded for outstanding support and volunteering in International

Students Club, ECU, OK. 2011 - 2013

ACTIVITES & ORGANIZATIONS

Executive Member and Activity Coordinator of Asian Students

Association at ECU.

Volunteer Zumba instructor. Volunteer for book collection for Fiji.

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