Customer Service Assistant
Resume:
Stefanie Taylor
Austin, TX 78735
**********@*****.***
OBJECTIVE
Seeking full time positions in a creative office environment working with and helping manage people.
SUMMARY OF SKILLS
- Receptionist and secretarial/Administrative Assistant as well as sales and customer service experience
- Proficient with with Apple products (software and hardware)
- Proficient with Microsoft Office Suite and Filemaker Pro
- Shift leader for Exhibition Crew in the Music portion of SXSW 2013
- Stage management and room monitor during the Accelerator Competition in the Interactive portion of SXSW 2012/13
- Bilingual speaking and writing Spanish
-Business/entrepreneurial training through Mary Kay Training Seminars and was a Mary Kay Consultant
- Strong musical and theatrical backgrounds
EXPERIENCE
WASTEWATER SOLUTIONS, RECEPTIONIST/ADMIN ASSISTANT, AUSTIN, TX
-Answer phones for Wastewater office and WWD Engineering office (sister company) and transfer appropriate calls as well as be responsible for
delivery of all messages
-Responsible for all filing accounts payable and receivable for vendors, contracts and services as well as filing for maintenance reports and contracts
of properties
-Take purchase orders of the phone and input and scan data for orders into the computer for all properties Wastewater has construction and services
deals with
-Match up vendor invoices to proper purchase orders make payments to vendors over the phone
-Assist in any other administrative task when called upon
REESE INTERNATIONAL, OFFICE ASSISTANT, AUSTIN, TX
- Temporarily employed by company for and extended period through Ajilon &Accounting Principles
- Answered phones for entire office and was responsible for screening calls and delivering messages as need be
- In charge of ordering office supplies and tracking when supplies were out or low
- Internet research for travel purposes for the Reeses' (looking up places to stay, eat, things to do, etc.)
- Putting together maps occasionally for the Reeses' personal use when traveling
- Responsible for getting the mail and distributing as need be
- In charge of creating all calendars for the company and the Monday morning meeting agenda every Monday
- Created templates for calendars to be printed, typed all office-wide documents
- Responsible for keeping track of all goings on set up at properties and informing the Reeses' when anything appointment or repair-wise was to take
place at their Central Texas properties
OFFICE ASSISTANT, ACT ONE STUDIOS, CHICAGO, IL
- Student and staff liaison on phone and in person
- Accept and record payments for classes in person (cash, credit, check) and over the phone (credit only)
- Responsible for data entry and student information was all stored accurately in the files on and off the computer
- Type up documents and conduct internet research regularly
- Schedule and maintain use of studio spaces
- Answer phones and assist students enrolling in classes (for teens and adults)
WARDROBE INTERN FOR EXISTS FILM, EXISTS PARTNERS LLC, ELGIN, TX
-Assisted in shopping for the costumes for the cast to wear in the movie (on my own picked a principle piece that played onscreen)
- Responsible for calling retailers in the Austin area to find certain clothes items and putting them on reserve to pick up
- Traveled to shop for articles of clothing (Austin, Bastrop, Round Rock)
- Responsible for calling retailers in other cities to find multiples of costumes that were not available in the Austin area and setting up shipping for
said clothes to Austin from their city of origin
- Called retailers for multiples of each article of clothing approved by the director and producers
- Responsible for making sure all receipts were accounted for and filed for all business related purchases
- Occasionally Responsible for turning in expense reports to the accounting office
BARISTA, STARBUCKS, CHICAGO, IL
- Handled monetary transactions regularly in taking cash and credit transactions from customers as well as depositing tips from shifts
- Interacted with and be in constant communication with customers and management alike to communicate orders especially during rush periods
- Was in open communication constantly with other Baristas while on the floor to run operations smoothly
- Maintained the store and behind counter cleanliness to QASA and Chicago Health Code Standards
- Continually educated myself about customer service standards set by the company as well as both new and regular product information
- Required to know how to and make drinks based on specific recipes
EDUCATION
University of Illinois at Chicago (UIC)
Bachelor of Arts in Theatre (Design/Direct), Minor in Spanish 2010, Cumulative GPA: 3.3/4.0
Contact this candidate