Customer Service Assistant
Resume:
Summary of Qualifications
A highly-organized individual who can effectively set and accomplish goals. Able
to manage multiple priorities while consistently meeting deadlines. Function
equally well as a leader or team member. Maintain a flexible and adaptable
attitude. Quickly establish good working relationships with clients. Have
demonstrated dependability and a strong work ethic.
Types 50 WPM
Possess excellent listening skills
Focus on details to ensure accuracy
Able to organize large, detailed events
Education
Associate of Applied Business, Business Management Technology
The University of Akron Akron, Orrville, OH 2010-2013
GPA: 3.3
Dean’s List: December 2012
Essentials of Personal Finance, Principles of Sales, English Composition I &
II, Effective Oral Communication, Basic Accounting I & II, Spreadsheet
Model & Decision Analysis, Elements of Human Resource Management
Associations/Activities:
Student United Way Secretary: 2011-2013
The University of Akron Leads Award: April 2011, April 2012
Zips Programming Network, student activities assistant: 2012-2013
Sigma Alpha Lambda, National Leadership and Honors: 2011-2013
Participated in Rethinking Race events, diversity studies: 2010-2013
General Studies
Chippewa High School Doylestown, OH 2006-2010
Graduated: 2010
GPA 3.5; maximum credits
Yearbook staff: 2009-2010
Elected Student Council Secretary: 2008-2010
English, Speech, Shakespeare, Humanities Teacher Assistant: 2010
Education continued..
Associations/Activities:
Relay for Life fundraiser: 2007-2010
Light, Stage and Usher Drama Crew: 2006-2010
Students Against Destructive Decisions: 2006-2010
Band Assistant, performed all over Ohio and Disney World: 2008
Hazel Harvey Elementary School Carnival fundraiser: 2006-2010
Led and organized Honors Project, Luau for Life, raising over $4,500 to
assist a classmate Cancer victim: 2007
Professional Experience
Office Assistant Intern
Orrville Area Chamber of Commerce Orrville, OH February 2013 -April 2013
Attended board meetings. Organized chamber member files. Networked with
county non-profit organizations. Assisted with preparations for the annual
Chamber of Commerce Banquet. Researched chamber member plaque designs.
Researched 46 Citizen of the Year Awards in newspaper archive website,
microfilm, OrrViews newspaper, and office files
Created CD to collect histories of chamber’s Citizen of the Year Awards
Designed and distributed Chamber of Commerce community event flyers
Computer Lab Student Assistant
The University of Akron Mary Schiller School of Art Akron, OH January 2010
-May 2013
Maintain computers and work environment. Process copy and supply payments.
Assist professors. Operate office equipment: copiers, printers, computers,
scanners, adhesive machines, faxes.
Practiced in Microsoft PowerPoint, Microsoft Word, and Microsoft Excel
Trusted to work with special art projects
Efficiently operate various office equipment
Known for providing quality customer service
Community and Volunteer Experience
Akron Food Bank: November 2012
Firestone YMCA Day of Action: June 2012
Akron Ronald McDonald House: April 2012
Stop Hunger Now: November 2012 and April 2013
Make a Difference Day: October 2012 and 2011 and 2010
M. A. Hymes
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CORE, young professional network: June 2012-April 2013
Doylestown United Methodist Church Food Pantry: 2006-2010
References
Dominick Sorrent
Graphic Design Instructional Support
The University of Akron
150 East Exchange Street
Akron, OH 44325-7801
*******@******.***
Pamela S. Collins
Senior Lecturer, Business Management Technology
The University of Akron
302 Buchtel Common
Akron, Ohio 44325-7801
M. A. Hymes
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***@******.***
Angela Walker
Associate Professor, Business Management Technology
Summit College
225 S Main St #301
Akron, Ohio 44325-7801
*******@******.***
Lillian V. Denning
Professor Business Technology, MBA
Summit College
225 S Main St #301
Akron, Ohio 44325-7801
***@******.***
M. A. Hymes
Page 4 of 4
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