Customer Service Manager

Charles Welcome

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Jeanerette, La 70544 Home: 337-***-****/ Cell:337-***-****

Dedicated customer service with 6+ years of experience in non-profit and faith based organizations.

Consistently achieved high customer and member satisfaction, excelled in multi-tasking in various

areas within the organizations, such as program director, residential manager, dietary aide, and

floor tech.

Areas of Expertise

Customer Service Management Dietary Aide Choir Director

Ministry Leader Program Director

Professional Experience

Cook Helper 5/17/2013 to Present

Help head cook prepare meal for, breakfast and lunch.

Prepares purée diet meals for Elderly client who who are restricted, in what they can eat.

Prepares sauces,deserts,salads.

Helps cook to serve from the main line.

Properly maintain a sanitized Kitchen.

Can also prepare southern home cook meals.

Ministry Leader, 2/10 to present

Maintain and organize the church building inside and out. Interacting and maintaining professionalism

with members. Perform leadership opportunities in church services.

Residential Manager/Director of Ministry, 01/07 to 12/09

Promoted to manager position to train, monitor, and supervise clients and their interactions with others.

Transport clients to and from major functions supported by the organization. Collected rent payments,

monitored the property, performed intake and assessments of clients. Taught clients proper singing

techniques, and lead songs performed in major functions.

Case Manager/Cook/Floor Tech, 01/03 to 12/06

Issue out personal items to clients, prepare identification badges, supervise clients while preparing

meals, receive and prepare food orders. Taught proper cleaning and sanitation of building, strip, buff

and wax floors, also performed several other general labor duties.

Education and Training

College of Biblical Studies 01/07 to 4/07

St. Phillip’s College/GED 04/01

Windham School District/Culinary Arts/Certification 03/91 to 04/92

Westbury High School 9/86 to 6/88

Training and Studies: Completed numerous courses and seminars in customer service, leadership,

biblical studies, and food safety.

References Available Upon Request

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