Customer Service Representative

NADIA GE

**** ******* *****

Kalamazoo Mi,*****

Contact #: 407-***-****

OBJECTIVE

A college graduate position where exceptional communication skills, a

sound scientific background and resourcefulness support team building and

help foster an environment that promotes increased productivity and efficiency.

BACKGROUND SUMMARY

A highly motivated individual with proven abilities to function in a variety

of administrative functions and supervisory assignments. Progressive work and

supervisory experience in tutoring, sales, personnel training, and customer

service. Additional strengths include stocktaking, marketing analysis and

pharmacy operations. Articulate written and verbal communication and

interpersonal skills.

PROFESSIONAL EXPERIENCE

Private tutor 2004- 2009

Worked as a private tutor. I assisted children with FCAT, math,

Algebra, English, And Science. etc

Walgreens Pharmacy, Pompano Beach, Florida 2003 - 2008

Pharmacy Cashier

Responsible for typing and filling prescriptions in the pharmacy. Ensured

that cupboards were filled with vials on a daily basis, filed prescriptions in a

timely fashion. Completed cash, check and credit card transactions for customers.

Reduced the filling time of prescriptions. Completed customer transactions in record time and

ensured 100% customer

satisfaction.

Walgreens Pharmacy, Sunrise, Florida

Service Clerk 2003-2003

Assisted customers with inquiries and provided superior customer service to

both internal and external customers. Coordinated shelf space and logistics.

Completed cash, check and credit card transactions for customers.

Received in excess of 10 customer commendations

No safety issues resulted due to excellent shelve preparation

Broward Community College (Library), Davie, Florida 2000 – 2009

Tutor

Provided education in Mathematics, Biology, English and Spanish to freshman

and undergraduate students. Counseled on good studying habits, time management

skills and the fundamentals of the particular subject.

Assisted with tutoring eight students on a consistent basis

Proven success evidenced by superior/ace results in all subjects taught

Supervised and taught a student who missed half the semester and ensured

that the individual aced the course.

Enclave Complex, Sunrise, Florida

Tutor 2002-2003

Provided education to a middle school student in Mathematics and English.

Counseled on good studying habits and time management skills.

Student was placed on the honor roll the following semester after tutoring

commenced

Farmer Jack Ltd., Kingston, Jamaica 1995 - 2000

Training Manger

Hosted recruitment activities and handled compensation. Interviewed

prospective employees and trained new personnel. Conducted quarterly stock and financial

audits. Prepared reports on a bi-weekly basis.

.

Customer Service Representative 1995-1997

Resolved and researched customer inquiries. Completed monetary adjustments

on accounts. Researched and processed claims on customer accounts.

EDUCATION

AA, Pre-Medical

Broward Community College, Davie, Florida

Bachelors

Florida Atlantic University 2005

Education

Courses include:

-Biotechnology lab -

-Organic Chemistry + lab

-Biochemistry

-Biochemistry lab

-Immunology

-Biology of Cancer

-Virology

-Molecular and Cell Biology

-Microbiology + lab

-Biology of Cancer

-Molecular genetics

-Microbial Ecology

Laboratory Skills

Microbiology/Biotechnology lab skills

• Aseptic techniques

• Agar plate preparation

• Gram staining

• Streaking for Isolation

• Microbial testing

• Microbial enumeration

• Centrifugation

Chemistry/Biochemistry lab skills

• Reagent preparation

• Chromatography

• Wet Chemistry

• Electrophoresis

• Polymerase Chain reaction

• Unknown identification

* Titration

SPECIAL SKILLS

Microsoft Word * Excel * PowerPoint * Microsoft Access * Fluent in

Spanish

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