Quality Assurance Data Entry
Resume:
Victoria Ladd
Austin, TX ***48
Tel. 512-***-****
********@*****.***
Summary
Dedicated administrative professional with a solid history of reliability
and progressively more challenging assignments. Proficient computer skills
in applications including word processing, spreadsheets, databases, and
bookkeeping. Experienced in maintaining calendars, schedules, and
organizing meetings. Exemplary verbal and written communication skills.
Meticulous and accurate work, as well as substantial initiative, follow-
through, and sense of urgency. Strong organizational and prioritizing
skills, with excellent attention to detail. Ability to exercise
discretion, independent judgment, and initiative in performance of duties.
Adept at handling multiple assignments under tight schedules. Excellent
interpersonal and communication skills. Exceptional written, proofreading,
and verbal skills.
Professional Experience
Austin Country Club; Austin, TX
Receptionist, March 2011 - January 2013
. As the first point of contact, greeted all guests and visitors to the
club.
. Responsible for telephone coverage, assisting callers, and conveying
detailed messages.
. Addressed inquiries and requests regarding membership and clubhouse
events and amenities.
. Handled reservations for members, answering questions regarding special
events.
. Provided administrative and project support to executives and staff
members.
. Copied and bound reports using appropriate office equipment.
. General office responsibilities included filing, faxing, photocopying,
scanning, processing, and distributing mail and packages.
. Ensured confidentiality of members' information and privacy.
Manpower On-site at Cisco; Austin, Texas; 2006-2009
Admin/Site Services Coordinator, Nov. 2007 - May 2009
. Managed specialty vendor service program for San Jose campus, servicing
50 buildings and 25K employees.
. Responsible for vendor authorization to deliver services, including
background checks, badging, and new employee paperwork. Tracked and
maintained business contracts and certificates.
. Coordinated and scheduled monthly vendor fairs, securing meeting space,
and working with facilities department to ensure proper and timely set-up
of rooms.
. Developed and implemented supplier performance reports; tracked monthly
key indicators of service levels and customer satisfaction. Responsible
for updating service information on web sites.
. Prepared monthly international employee headcount report vital to
workplace managers in analyzing key performance indicators and in
preparing quarterly budgets.
. Initiated reporting tool for tracking employee dissatisfaction and lost
productivity with new inter-campus transportation program. Analysis
derived from report resulted in implemented actions by vendor which
successfully addressed major employee complaints.
. Edited and formatted documents, reports, and presentations.
Victoria Ladd
********@*****.***
Page 2 of 2
. Assisted in the development of new van pool program specific to San Jose
campus. Responsibilities included working with web master to create
internal web sites and coordinating meetings in order of educating
employee base on benefits of van pool services.
. Scheduled and maintained manager's Outlook calendar, including scheduling
conference rooms in other cities and coordination of out-of-town
meetings.
. Developed and maintained reports, providing administrative support in all
areas as needed.
Manpower On-site at Cisco; Austin, Texas; 2006-2009
Lobby Ambassador, Sept. 2006 - Nov. 2007
. As the first point of contact for visitors, cordially greeted guests and
facilitated connection to hosts.
. Professionally answered and forwarded telephone calls to their proper
destination.
. Issued temporary employee and visitor badges; provided wireless internet
connection codes for guests.
. Responsible for maintaining lobby, conference room scheduling, video
equipment trouble shooting and resolution, and receipt of event
materials.
. Provided administrative support, equipment management, presentation
preparation, and event planning.
. Responsible for weekly reporting of statistical data of site services.
. Coordinated with facilities department regarding repairs and move
requests.
. Placed catering orders for large meetings as well as classroom events.
. Served as alternate to Safety and Security as the on-site badge
photographer, ensuring accurate badging procedures and building access
for new employees.
. Directed employee requests for access to restricted areas to appropriate
authority.
. Provided hospitality support with regard to area hotels, travel
resources, and transit information.
. Managed the delivery and maintenance of office supplies.
H. E. Butt Grocery Co./Central Market; Austin, Texas,
Technical Support Expert, Nov. 1993 - Sept. 2006
. Reviewed and reconciled daily and weekly vendor purchase reports for
purchases totaling $250,000.
. Processed vendor invoices for payment through corporate headquarters.
. Organized, maintained, and archived filing systems.
. Maintained departmental transfer system reports, ensuring accuracy of
transactions.
. Responsible for accurately entering large volume of data entry daily.
. Assisted receiving team by providing cross-functional support with
deliveries.
. Utilized quality assurance and control methodologies to ensure integrity
of received products.
. Supervised inventory control with regard to freight deliveries and bi-
yearly inventories.
. Sorted, delivered, and processed daily mail.
. Ordered supplies and provided maintenance of all office equipment.
Technical/Office Skills
Advanced computer knowledge of MS Office (Outlook, Word, Excel, PowerPoint,
Publisher, and Access), as well as IBM Lotus Sametime; Internet savvy and
social media and marketing (LinkedIn, Facebook); video conferencing; MS
NetMeeting; accounts payable; type 65 w.p.m.; 10-key data entry; multi-line
phone, copy, scanner, fax machines; postage meters; flexibility and
enthusiasm in learning new software and responsibilities.
Contact this candidate