Victoria Ladd

**** ******* ****

Austin, TX ***48

Tel. 512-***-****

abxn5a@r.postjobfree.com

Summary

Dedicated administrative professional with a solid history of reliability

and progressively more challenging assignments. Proficient computer skills

in applications including word processing, spreadsheets, databases, and

bookkeeping. Experienced in maintaining calendars, schedules, and

organizing meetings. Exemplary verbal and written communication skills.

Meticulous and accurate work, as well as substantial initiative, follow-

through, and sense of urgency. Strong organizational and prioritizing

skills, with excellent attention to detail. Ability to exercise

discretion, independent judgment, and initiative in performance of duties.

Adept at handling multiple assignments under tight schedules. Excellent

interpersonal and communication skills. Exceptional written, proofreading,

and verbal skills.

Professional Experience

Austin Country Club; Austin, TX

Receptionist, March 2011 - January 2013

. As the first point of contact, greeted all guests and visitors to the

club.

. Responsible for telephone coverage, assisting callers, and conveying

detailed messages.

. Addressed inquiries and requests regarding membership and clubhouse

events and amenities.

. Handled reservations for members, answering questions regarding special

events.

. Provided administrative and project support to executives and staff

members.

. Copied and bound reports using appropriate office equipment.

. General office responsibilities included filing, faxing, photocopying,

scanning, processing, and distributing mail and packages.

. Ensured confidentiality of members' information and privacy.

Manpower On-site at Cisco; Austin, Texas; 2006-2009

Admin/Site Services Coordinator, Nov. 2007 - May 2009

. Managed specialty vendor service program for San Jose campus, servicing

50 buildings and 25K employees.

. Responsible for vendor authorization to deliver services, including

background checks, badging, and new employee paperwork. Tracked and

maintained business contracts and certificates.

. Coordinated and scheduled monthly vendor fairs, securing meeting space,

and working with facilities department to ensure proper and timely set-up

of rooms.

. Developed and implemented supplier performance reports; tracked monthly

key indicators of service levels and customer satisfaction. Responsible

for updating service information on web sites.

. Prepared monthly international employee headcount report vital to

workplace managers in analyzing key performance indicators and in

preparing quarterly budgets.

. Initiated reporting tool for tracking employee dissatisfaction and lost

productivity with new inter-campus transportation program. Analysis

derived from report resulted in implemented actions by vendor which

successfully addressed major employee complaints.

. Edited and formatted documents, reports, and presentations.

Victoria Ladd

512-***-****

abxn5a@r.postjobfree.com

Page 2 of 2

. Assisted in the development of new van pool program specific to San Jose

campus. Responsibilities included working with web master to create

internal web sites and coordinating meetings in order of educating

employee base on benefits of van pool services.

. Scheduled and maintained manager's Outlook calendar, including scheduling

conference rooms in other cities and coordination of out-of-town

meetings.

. Developed and maintained reports, providing administrative support in all

areas as needed.

Manpower On-site at Cisco; Austin, Texas; 2006-2009

Lobby Ambassador, Sept. 2006 - Nov. 2007

. As the first point of contact for visitors, cordially greeted guests and

facilitated connection to hosts.

. Professionally answered and forwarded telephone calls to their proper

destination.

. Issued temporary employee and visitor badges; provided wireless internet

connection codes for guests.

. Responsible for maintaining lobby, conference room scheduling, video

equipment trouble shooting and resolution, and receipt of event

materials.

. Provided administrative support, equipment management, presentation

preparation, and event planning.

. Responsible for weekly reporting of statistical data of site services.

. Coordinated with facilities department regarding repairs and move

requests.

. Placed catering orders for large meetings as well as classroom events.

. Served as alternate to Safety and Security as the on-site badge

photographer, ensuring accurate badging procedures and building access

for new employees.

. Directed employee requests for access to restricted areas to appropriate

authority.

. Provided hospitality support with regard to area hotels, travel

resources, and transit information.

. Managed the delivery and maintenance of office supplies.

H. E. Butt Grocery Co./Central Market; Austin, Texas,

Technical Support Expert, Nov. 1993 - Sept. 2006

. Reviewed and reconciled daily and weekly vendor purchase reports for

purchases totaling $250,000.

. Processed vendor invoices for payment through corporate headquarters.

. Organized, maintained, and archived filing systems.

. Maintained departmental transfer system reports, ensuring accuracy of

transactions.

. Responsible for accurately entering large volume of data entry daily.

. Assisted receiving team by providing cross-functional support with

deliveries.

. Utilized quality assurance and control methodologies to ensure integrity

of received products.

. Supervised inventory control with regard to freight deliveries and bi-

yearly inventories.

. Sorted, delivered, and processed daily mail.

. Ordered supplies and provided maintenance of all office equipment.

Technical/Office Skills

Advanced computer knowledge of MS Office (Outlook, Word, Excel, PowerPoint,

Publisher, and Access), as well as IBM Lotus Sametime; Internet savvy and

social media and marketing (LinkedIn, Facebook); video conferencing; MS

NetMeeting; accounts payable; type 65 w.p.m.; 10-key data entry; multi-line

phone, copy, scanner, fax machines; postage meters; flexibility and

enthusiasm in learning new software and responsibilities.

Contact this candidate