Customer Service Manager

Liliana Nygren

*** **** **** **. *********, TX **676 I PH: 832-***-****

Email: **********@*****.***

Linked-In page: http://www.linkedin.com/pub/liliana-nygren/34/870/5a5

Professional History:

AMD (Advanced Micro Devices) – Austin, TX 02/2013-

Current

Senior Executive Administrative Assistant

Provide high level administrative support to Senior Vice President & General Manager for the Global Business Units,

at AMD. Work directly with other EA’s to align and schedule multiple meetings, technology conferences and special

event requests. Heavy calendar management (outlook) and travel arrangement coordination and execution.

International and domestic travel coordination. Expense reports, team activities, filing, financial reporting, agenda

coordination, meeting minutes and keep track of action items. Highly confidential environment, discretion with

executive’s time, keep all of the executive extra-official board commitments and meeting arrangements.

Reason for leaving: Job is a contract/temporary assignment. I’m looking for a permanent, direct hire position.

Linn Energy (NASDAQ: LINE) 02/2012 –

8/2012

Executive Assistant II

Provide high level administrative support to Chairman/CEO and COO for Exploration & Production Company, Linn

Energy is a Publicly Traded Company. Performed all administrative tasks for the executives, helped coordinate and

host Board of Directors meetings, managed presentations, event coordination, agendas, meeting minutes. Gatekeeper

for executive’s office and managed their daily calendar of activities (both business and personal). Kept track of his

charity contributions, political contributions, press commitments, public media, managed all of his meetings with

additional boards that he was a member of, and kept track of all action items related to such boards.

Reason for Leaving: This position was short term lived because my husband received a new job offer near Austin and

we were forced to relocate.

• Personal assistant for Chairman President/CEO assisted with managing his business and personal calendars,

event appointments, galas, corporate dinners, etc. Scheduled his private jet usage, managed his expense reports

for his yacht in The Bahamas.

• Managed Executive’s business and personal expenses thru Centurion Concierge (I performed as his designated

account manager) and coordinated all his travel arrangements (business and personal).

• Coordinated and executed all travel itineraries for the executives and corporate team (SVP’s, EVP’s, HR) as

requested.

• Screen calls, check voicemail, check email and reply on executive’s behalf when requested.

• Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan

their distribution.

• Open, sort, and distribute incoming correspondence, including faxes and email.

• File and retrieve corporate documents, records, and reports.

• Greet visitors and determine whether they should be given access to specific individuals.

• Prepare responses to correspondence containing routine inquiries.

• Perform general office duties such as ordering supplies, maintaining records management systems, corporate

and legal documents pertaining to the executive office.

Delphi Midstream Partners/Laser Northeast Gathering Company, LLC 08/2011 –

1/2012

Executive Assistant/Office Manager

Provide high level administrative support to Chief Financial Officer and Senior Vice President of private equity firm

and Natural Gas Pipeline Company with operations in the Marcellus Shale Play, New York and Texas.

Perform a variety of key investor-relation functions; addressing inquiries of current and potential customers,

communicating with marketing and public relations department regarding investor-relations activities, landowner

functions and customer events as well as maintain customer database

Reason for Leaving: Company was sold to Williams Partners(WPZ) and the executives I assisted were no longer part

of the transition.

• Collaborate with SVP and CFO to oversee distribution of all financial reports to board of directors and upper

management for all entities under Delphi’s umbrella (close to 10 different entities )

• Developed all board presentations, spreadsheets, diagrams and maps of pipeline and assets to help improve and

inform the board, customers and upper management

• Prepare meeting agendas and carefully monitor all action items

• Reduced company travel expenses by 15% within the first 3 months of tenure by identifying cost-effective

travel itineraries and also increased our talent recruiting base and helped negotiate contracts

• Successfully coordinated and hosted numerous client’s events, creating invitations and promotional items and

materials, booking venues and selecting guest speakers

KW International 08/2008 – 08/2011

Executive Assistant / Inside Sales

Executive Assistant to Chairman, President & CEO for leading manufacturing company for oil & gas production.

Reason for Leaving: Received a better job offer from Delphi Midstream Partners – career advancement opportunity.

• Manage all business and personal tasks for President effectively and efficiently

• Contribute strict organization to general office management duties and responsibilities; respond to office crew

demands and needs

• Complete projects by assigning tasks to clerical staff; manage and track results

• Prepare reports by collecting and analyzing information

• Secure valuable company information by completing database backups

• Manage quarterly projects and sales forecast; handle $1MM-$2MM company’s monthly budget with excellent

results; upbringing and reconciling company’s sales and billing forecast

• Gather all sales inquiries and execute proposals with quick response to client’s needs and prioritization

• Administrate follow ups and help close deals with upmost customer service; maintain great relationships with

each of our customers

• Utilize Microsoft Excel to manage monthly invoicing/billing, accounts receivables, and manage all shipping

(domestic and international)

• Manage all travel arrangements for clients and employees

• Responsible for processing orders, change orders, shipping tickets, company forms and safety procedure forms

• Manage schedules for field service jobs, both domestic and international

• Handle all Executive and sales administration tasks, files and documentation; re-organized and upgraded

procedures to increase company’s efficiency and productivity

• Represent Executive by attending meetings in Executive's absence; speaking on behalf of Executive

• Welcome guests and customers by greeting them, in person or via telephone; answer and direct inquiries

Results:

• Developed efficiency-enhancing workflow/process improvements that made it possible to accommodate

increasing responsibilities necessitated by staff reductions

• Decreased office expenditures approx. 10% by implementing needed controls on stock/supplies and

standardizing ordering procedures.

• Saved thousands of dollars in fees and improved response-rates of direct marketing campaigns by bringing

formerly outsourced mass-mailing function in-house

• Increased marketing share and advertising by 50% in the past 2 years; responsibilities include creating and

establishing company’s brochure and market distribution, print media outreach, market research and overall

great customer service, which resulted in excellent client referrals!

AustinRyan Marketing & Advertising Agency 03/2004 -

05/2008

Senior Media Buyer/ Office Manager

• Responsible for all marketing plans and brainstorming, advertisement placement with radio, television,

newspaper and magazines, online advertisement and placement

• Created all marketing presentations using Microsoft PowerPoint which included graphs, animations and data

from Excel

• Responsible for all negotiations in price with vendors to get the best deal possible for each of our clients

• Helped coordinate and organize marketing events at client locations

• Lead the telemarketing group that helped track leads and increase client’s demand

• Managed office staff which included administrative assistants and junior sales personnel; coached, trained and

developed their skills to be as productive and proficient as possible

• In charge of time tracking and payroll, held staff meetings and handled company’s monthly budget forecast

and yearly forecast ($3-$4MM); in charge of accounts receivables

• Helped increase company’s client portfolio by 20% between 2005-2008 – done by proactively service to all

our clients, good telemarketing results, proposals professionally done and presented, negotiation of all

purchases done with media, resulting in huge savings for our clients.

• Supported the CEO professionally and personally; assisted his wife as needed

Skills:

Microsoft Word, PowerPoint, Excel, Outlook and Access; QuickBooks, Adobe Photoshop, Adobe Writer and Reader,

Trac-Manager (time clock system), proficient typing 60 wpm, experience with project management, scheduling,

project coordination, analyzing vendor proposals, creating sales proposals, sales forecasting, billing forecast and

invoice creation (as well as other bookkeeping duties), financial reporting (balance sheets), experience with inventory

and asset management, experience reading and analyzing production equipment drawings, P&ID’s and calculations,

experience working with Engineering department and HAZOP meetings.

Talents:

Organized; Diplomatic; Honest; Reliable; Flexible; Easy to work with; Dedicated Professional; Fast Learner;

Respectful; Gets the work done!

Languages:

Bilingual English/Spanish (read, write, speak

Education & Certifications:

Instituto Hermanas Somascas, El Salvador

Academic Diploma – specializing in Accounting and Business Administration

Texas Public Notary – commission expires 6/30/13

Oil & Gas Production Training

2008 Company-based program which trained new employees on how the industry has evolved over the years,

production equipment training (Upstream, Midstream & Downstream); learned how to read P&ID’s, As-Built

Drawings and Drawing Calculations.

Contact this candidate