Customer Service Medical

Evelyn Rodriguez

** ******** ****** *********** **. 07621

Phone: 646-***-**** cell

*************@*****.***

Summary of Qualifications:

Experienced in high call volumes, associated with bill collecting

and customer service

Computer Skills Microsoft Office (word, Excel, Outlook)

Fluent in English & Spanish

Excellent interpersonal, organizational, communications and

interpenetration skills

Education:

Lincoln Technical Institute, Paramus, NJ. 2011

Medical Coding & Billing

CP Language Institute, Inc. 2008

Medical interpreting

Experience:

Gem Recovery System-04/16/2012- Present

Customer Service/ Collector

Receive payment and post amounts paid to costumer accounts.

Locate and monitor overdue accounts, using computers and a variety

of automated systems.

Record information about financial status of customers and status

of collections efforts.

Locate and notify customers of delinquent accounts y mail,

telephone or personal visits in order solicit payment.

Confer with customers by telephone or in person to determine

reasons for overdue payments and review.

CP Language Institute, New York, NY-11/2007-04/01/2012

Interpreter

Participate as a neutral party in the role as an interpreter

Ensure that information pertaining to the patient are accurately

communicated.

Provide interpreter services and convey the exact message as

opposed to summarizing the information in a way that is

subjective.

Maintain accurate daily records on all requests for service as

well as the provision of services.

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