Customer Service Sales
Resume:
CYNTHIA R. WOOTON
Powell, Ohio 43065
********@*****.***
SUMMERY
COMMITMENT LEADERSHIP INTEGRITY
A proven visionary and strategic leader that translates business strategies into maximum profits
commensurate with the best interests of customers, employees, and the public. An expert in enhancing
profitability; developing strategic selling initiatives; and growing each segment of a high traffic retail
environment. Extensive experience in purchasing and building vendor relations. A proven track record in
implementing necessary controls to ensure proper inventory management. Dedicated to maintaining a reputation
built on quality, service, and uncompromising ethics.
AREAS OF EXPERTISE
New Business Development Multi Store Management Employee/Volunteer Development
Customer Service Vendor Relations Strategic Purchasing
“Excellence” Revenue Building Inventory Management
Visual Presentations Design & Remodel P & L Management
Ladies & Children Apparel
Buyer
PROFESSIONAL EXPERIENCE
Aramark Healthcare – Columbus, OH 2008 Present
Multi –Unit Retail Director of Ohio Health Hospital Gift Shops
Responsible for managing the overall operations, sales and profits of multiple hospital gift shops.
Talent management via all hiring, training, motivating and leading of associates and volunteers.
Also responsible for making profit goals, controlling expenses and all buying/vendor relations.
Consistently meeting and exceeding all client expectations.
Responsible for selecting and purchasing all inventory. Developed relationships with vendors to
enhance the profitability of the operation.
Conducted training classes including increasing sales, improving customer service, and working as a
team.
Developed the “Core Standards” of excellent customer service for associates and volunteers.
Monthly Event planning
CYN THIA R. WOOTO N P AGE 2
Victoria Secret’s – IA, MO 2007 2008
Store Manager
Managed the day to day operations of a high volume store and supervising upwards of 60 employees.
Duties include hiring, training, and development of staff.
Responsible for controlling expenses, managing payroll and growing sales to deliver the planned profit
dollar.
Held weekly meetings and conference calls to ensure my staff where meeting company standards,
providing excellent customer service and achieving desired results.
Only store in the district that met and exceeded sales plan the day after Thanksgiving.
CYN THIA R. WOOTO N P AGE 2
PROFESSIONAL EXPERIENCE CONTINUED
Mercy Hospital – Des Moines, IA 2004 2007
Multi Unit Gift Shop Manager
Responsible for the day to day operations/sales and profit of 7 Apparel & Gift Shops.
Duties include all the hiring, training, motivating and leading of teams of associates and volunteers.
Responsible for making profit goals, controlling expenses and all buying/vendor relations of these
operations.
Responsible for selecting and purchasing all merchandise. Worked with vendors to develop
relationships to enhance the profitability of the operation.
Held training classes for how to build sales and improve customer service for associates and volunteers
Target Corporation – West Des Moines, IA 2000 2004
Team Lead
Responsible for all HR duties in the Human Resources department including interviewing,
conducting background checks and making the job offer.
Also responsible for orientation and training of all new employees
PROFESSIONAL ORGANIZATIONS AND AFFILIATIONS
AMERICAN HEART ASSOCIATION
UNITED WAY
LOCAL FOOD BANK
REFERENCES
AVAILABLE UPON REQUEST
Contact this candidate