Customer Service Sales
Resume:
Zuleyka Rosa **** Whistlers Park Cir
Apt **
Kissimmee, FL 34743
********@*******.***
Objective: To obtain a position as a Customer Service Agent that offers growth, development,
and new challenges.
Qualifications:
• 6 years of experience in customer service and retail sales working environments.
• High sales performer and maintained excellent customer service skills.
• Skilled in areas such as inventory, order processing and cashier management.
• Strong reporting and sales analysis skills and excellent problem solving ability.
• Reliable, energetic, hardworking and recognized for handling additional responsibilities.
• Ability to adjust priorities and manage time wisely in a fast-paced environment.
Skills:
Computer Skills: Microsoft Word, Microsoft Power Point, Microsoft Excel
Language: Spanish and English fluently
Soft Skills: Great work on team player, Open-minded, Punctual, Reliable
Education:
Valencia College Orlando, FL
From: January 2010-April 2012
Diploma: Associates in Arts Degree
Experience:
JCPenney Orlando, FL
From: October 6, 2011 to Currently
Specialist
Duties:
• Providing excellent customer service
• Managed cashiering activities in areas of purchasing, returns, and exchanges
• Maintains stock ready and in order everyday
Group De Soto Tax & Accounting Kissimmee, FL
From: August 5, 2011 to November 19, 2012
Front Desk/Receptionist
Duties:
• Forwarding information by receiving and distributing communications
• Collects and mails correspondence
• Maintaining supplies by checking stock to determine inventory levels
• Providing excellent customer service
• Provided help with personal taxes and business taxes
• Serving customers by answering questions; forwarding messages; confirming customers
appointments
• Handling 2-3 phone lines at a time
• Greets callers and visitors in a professional and friendly demeanor
• Operates multi-line telephone console to relay incoming and outgoing calls
Papaya Clothing Orlando, FL
From: June 19, 2006 to July 13, 2011
Sales Associate/Key Holder/Supervisor
Duties:
• Managed cashiering activities in areas of purchasing, returns, and exchanges
• Maintaining store standards in addition to responsibility as sales associate
• Trained staff, responsible overseeing store openings and closings, and protecting the store
assets by maintaining policies and procedures.
• Responsible for making employees schedules
References upon request
Contact this candidate