Project Manager Sales
Resume:
Gene Osteen
Coral Springs, Florida 33065
********@***.***
Aligning IT Performance with Business Goals
CAREER SUMMARY
Aligning IT performance with business goals
A highly motivated performance driven strategic systems/business analyst that displays initiative specializing in business process
definition and improvements in company functional units. Possess a proven track record of successfully working and collaborating
with sales, all level of customers, implementation/project team and operations support to drive business through the sales process
and ensure a high success rate of customer satisfaction.
Profile
• Data Collection and analysis
• Documentation
• Findings validation with both client and project team
• Excellent presentation skill
• Outstanding liaison between stakeholders/company and IT department
• Experienced in uncovering outdated or problematic areas within business processes.
• Work at all levels of a company including single functional until or developing enterprise architecture
as a strategy
• Ability work with client to assess risk, reward factors in every project.
• Able to work in a very fast paced environment handling multiple projects at once.
• Strong analytical and project management skills
• Excellent team player
• Excellent listening, written and verbal communication skills
TECHNICAL SKILLS
Hardware: Routers, Switches, Hubs, Cable Modems, DSL Modems, Print Servers, Wireless Print Servers, Wireless Access Points, VPN
Devices, cloud technology, Desktops, Laptops, Servers, wireless devices both tablets and smart phones
Software: SaaS, Salesforce, Apex, Visio, Java, VB, ASP.net, CSS, PHP, IIS, Apache, Windows 2000/2003/2007/2010, Active Directory,
Windows 7 Virtual PC, Linux, UNIX, My SQL, MS SQL Server, Symantec Antivirus, Exchange, MS SQL Server, MS Visual Studio 97-
2010, SharePoint
Operating Systems: Windows 95/2000/2003/NT/VP/Vista/Windows 7/8, Windows Server NT-2008 r2, Active Directory, Virtualization,
Mac, AS-400 Unix/Linux
Networking: Kerberos, IPSec, MPLS, TCP/IP, HTTP, SSL, DHCP, Static IP, DNS, Radius, WINS, FTP, Telnet, VOIP, IPX, VPN
PROFESSIONAL EXPERIENCE
Enterprise IT Strategy Consultant April 2012 – Present
Develop relationships with potential customers
Define business process issues
Document and validate issues
Create proposal and justify need of process change and any hardware associated with changes.
Implement proposed solution
Train and follow-up as necessary
Systems/Business Analyst
KMBS Miami Lakes – FL 2011 – 2012
Support sales team and project manager for Broward and Dade Co.
Elicit business requirements through stakeholder interviews, document analysis, site visits, mirroring.
Interviewed stakeholders using consultative and BDD process to completely define problems
Proactively worked with stakeholders, project manager, and technical team to clearly communicate the defined problem.
Created analysis and project documentation that clearly defined solution.
Presented project statement of work to project team and stakeholders to clearly define the scope for prevention of any creep.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into
details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying
true needs.
Strategic Account Manager
Zeno May 2011 – November 2011
Proactively communicated with stakeholders to analyze information needs and requirements.
Set and facilitated meetings with project team to design solution as well as clearly communicate the scope of the project.
Created documentation needed to completely write needs and vision documentation.
Assigned implementation and training responsibilities
System/Business Analyst
Canon April 2010 – May 2011
Drove and challenged business units on their assumptions of how they will successfully execute their plans.
Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability
and performance needs.
Successfully engaged in multiple initiatives simultaneously
Proactively engaged with stakeholders on multiple projects to uncover business needs
Business/Systems Analyst
Lewis Digital Inc August 2006 – April 2010
Conducted interviews with internal and external stakeholders for the purpose of improving business processes
Standardized documentation to effectively define problems and create solutions
Develop requirements specifications according to standard documentations, using natural language
Served as the liaison between the customer community and the project team through which requirements flow
Made responsible for interviewing all stakeholders due to ability to clearly define a problem, develop a solution and ensure
project was delivered on time and under budget.
Systems/Business Analyst
IKON April 1997 – August 2006
Designed and developed documentation to effectively define projects.
Developed and separated tasks into different roles for a more efficient process that lead to faster project completion.
Supported sales staff and efforts in hunting for and uncovering business process problems
Interviewed stakeholders
Defined and documented problems and presented solutions
EDUCATION
Master of Science in Information Technology - Specialization in Security Present
Colorado Technical University Colorado Springs, CO
• Expected Graduation: 2014
Bachelor Information Technology - Concentration in Security 2012
American InterContinental University Schaumburg, IL
Associate of Science in Information Technology 2009
Colorado Technical University Colorado Springs, CO
CERTIFICATIONS
CompTIA Network+, CompTIA Security+, Certified UNIX Network Administrator, Client Java Programmer, Client Server Programmer
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