Customer Service Experience Business Design .Net

KRISTINE L. ROOKS

770-***-****

*******@*********.***

PASSION FOR CLEAR COMMUNICATION AND EFFECTIVE DESIGN

Highly qualified in producing well-researched and informative technical communication. Ability to solve

problems in deadline-driven environment. Proficient at tailoring learning modules to incorporate learners’

diverse interests and capture their imaginations and talents. Skilled at crossing cultural boundaries and

providing meaningful instruction to readers of all backgrounds. Hard-working and trustworthy writer who

strives to collaborate with all members of the team to meet the needs of the users and promote the

philosophy of the company.

SKILLS

Microsoft Office Adobe Photoshop

Microsoft Powerpoint Adobe Acrobat

Visual BASIC Prezi

HTML

Adobe Illustrator

EDUCATION

M. S. in Information Design and Communication – Southern Polytechnic State University, 2013

GPA: 3.16

B. A. in English Literature – Agnes Scott College, 2006

• Created technical, training, and help documentation supporting business projects

• Designed curriculum and courses to transform business professionals into top-performing employees

• Implemented multimedia modules including videos, interactive PDFs, and podcasts to deliver

instructional and informational content

• Quickly understood new, complex technologies and concepts

• Developed infographics to communicate complex ideas to a wide variety of audiences

• Provided meaningful content for mobile devices

CERTIFICATIONS

Hootsuite Social Media Professional

OTHER EXPERIENCE

English teacher for adult and child learners in Korea 2008-2013

GEPIK: Gyeonggi English Program in Korea

• Gained awareness for communicating across cultural boundaries

• Communicated clearly to speakers of English as a second language

• Basic understanding of Korean language

Editor, Shop N Chek 2007-2008

• Wrote documents for businesses to improve their customer service, based on customer feedback

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