Customer Service Administrative Assistant

Crespo Campos, Maria Pia

** ****** ****, ************, ** 07840, UNITED STATES; 973-***-****;

*****************@*******.***

Qualifications

. SIX YEARS OF EXECUTIVE ASSISTANT

. Two years of Banking/Customer Service experience

. Five years of Spanish Tutoring

. Bilingual (English-Spanish)

Professional Experience

EXECUTIVE ADMINISTRATIVE ASSISTANT- ELMS FITNESS - (UNITED KINGDOM MARCH

2010 TO NOVEMBER 2011)

. Responsible for heavy calendar management, requiring interaction with

both internal and external executives and assistants, as to coordinate a

variety of complex executive meetings

. Answered phones and directed all incoming calls to appropriate party

promptly and efficiently

. Communicated and handled incoming and outgoing electronic communications

on behalf of the Partners

. Assisted with preparation of presentation materials

. Reviewed and summarized miscellaneous reports and documents; prepared

background documents and outgoing mail as necessary

. Prioritized and managed multiple projects simultaneously, and followed

through on issues in a timely manner

. Arranged travel schedule and reservations for executive management as

needed

. Worked closely with the Partners to coordinate and launch hard copy or

email campaigns to consultants, clients and potential clients

Spanish Tutoring - (United States & United Kingdom -2005-2010)

. Provided successful Spanish tutoring courses at different language levels

(beginning to business levels) across United States and United Kingdom

. Assisted students academically in whichever subject (s) the students were

seeking improvement

. Provided students with successful study skills and habits

Customer Service/Cashier - Galicia Bank (Argentina- September 2001 to

August 2003)

. Explained, advised on and promoted bank products and services to

customers

. Communicated with other departments to resolve customer issues

. Provided one-on-one feedback, coaching and mentoring on performance

. Provided training on policies and procedures, new or enhanced services

and/or procedural changes; reviewing work of and providing guidance.

. Received and counted working cash at beginning of shift

. Accepted cash and checks for deposit and checked accuracy of deposit slip

. Processed cash withdrawals

. Performed specialized tasks such as preparing cashier's checks, personal

money orders, issuing traveler's checks and exchanging foreign currency

. Performed services for customers such as ordering bank cards and checks

. Balanced currency, cash and checks in cash drawer at end of each shift

. Attempted to resolve issues and problems with customer's accounts

Executive Administrative Assistant - Buenos Aires Congress (Argentina-

January 1999 to August 2001)

. Coordinated complex executive meetings

. Created PowerPoint Presentations

. Scheduled travel arrangements for Members of Congress

. Reviewed and summarize miscellaneous reports and documents; prepare

background documents and outgoing mail as necessary

. Read and analyzed incoming memos, submissions, and reports to determine

their significance and plan their distribution

. Opened, sorted, and distributed incoming correspondence, including faxes

and email

. Filed and retrieved Congress documents, records, and reports

Education

INSTITUTE FOR EXECUTIVE ASSISTANT (BUENOS AIRES, ARGENTINA -2002)

Bilingual Executive Assistant Degree (Bachelor's Degree Equivalent)

Languages: Spanish (Native); English (bilingual).

Computer Skills: Word, Excel, Power Point, Outlook, Web Design (Mac), Mac

Calendar

Other interests: Furniture restoration (Tres Vintage Owner)

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