Customer Service Administrative Assistant

Robbie Ann Juhasz

**** *********** **.

Mentor, Ohio 44060

Email: ******@***.***

Home: 440-***-****

Mobile: 440-***-****

Education

Cleveland Institute of Medical-Dental Assistants Mentor, Ohio

Earned certificate in 2010, for Professional Medical Coding from AAPC.

Hondros College Willoughby, Ohio

Earned certificates in 1998 & 2004, including courses in real estate and insurance.

Cuyahoga Community College Cleveland, Ohio

Associate of Arts Degree earned in June 1993. College courses completed here

included specialization in various medical & business related courses.

Ohio Barber & Beauty Colleges Cleveland, Ohio

Earned and obtained State of Ohio certifications, including a Master Barber’s license, and also

licenses for Instructing & Managing Cosmetology and Barber Services.

Experience

NorthCoast Health Care Management Services Beachwood, Ohio

Benefits Specialist, 2011-2013. Contacted major insurance companies for patient coverage for

hospice, home infusion, and home health care services. Verified patient insurance coverage on a

daily, weekly, and monthly basis; for their specific requirements. After determining patient

eligibility, then contacted them directly to explain benefits information. NorthCoast provides

services for: Medical Mutual, Anthem Blue Cross/Blue Shield, and other insurance carriers.

Dr. Kent Young & Associates Mentor, Ohio

Office Manager, 2007-2009. Coordinated and organized all administrative functions for the

clinical psychologist, and also one social worker. Responsibilities included scheduling, telephone,

mail, patient reception, and various billing services. Submitted insurance claims and received

payments for all patient accounts. Prepared and distributed patient monthly billing statements.

This Mentor psychologist office closed in 2009.

CCP/Tranzonic Industries Highland Hts, Ohio

Customer Representative, 2006-2007. Received and processed orders from direct calls, fax, and

internet. Ordering details included the customer buying history, billing instructions, special cut

requirements, sample requests, and backorders. The services provided enhanced the existing

business, and also increased the volume of new orders.

Robbie A. Juhasz

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Experience

Orthopedic Associates of Northern Ohio Cleveland, Ohio

New Patient Coordinator and Administrative Assistant, 2004-2006. Provided reception, billing,

and record keeping for patients at medical offices. At the central office, contacted new patients and

documented health information. This company included several Orthopedic doctors & physical

therapists, with various medical office locations.

Cleveland Clinic - Family Health Center Willoughby, Ohio

Patient Care Representative, 1999-2004. Provided patient front desk and telephone contact for

various departments at the clinic. Specific training has included: insurance documentation, Epic &

Epicare programs, and customer service. Also served as the Willoughby Clinic’s representative

for special presentations & events including: Patient Customer Service Committee, Community

Gardens, and Sunshine Committee.

Electrastage Systems Inc. Wickliffe, Ohio

Administrative Assistant, 1995-1999. Organized and maintained office operations for this local

stage, sound, and graphics company of 40 employees. Responsible for managing the company

invoicing, electronic resources, and accounting records.

University MEDNET - Rockside Clinic Bedford, Ohio

Medical Records, Lead Clerk, Systematized and organized over 7300 medical record charts for the

nurses and doctors for eight University Mednet locations in Greater Cleveland. Assisted in cross

training staff at various locations. Site coordinator for the University Mednet company store, and

department staff in-service meetings.

Metro Health / CWRU Air-Ways Program Cleveland, Ohio

Intervention Assistant. Coordinated programs for the Air-Ways CWRU Smoking Cessation.

Facilitated training for stress & weight management, events and speakers.

Redken Laboratories Cleveland, Ohio

District Sales Educator. Represented Redken’s Hair Care Products to regional area distributors and

individual hair care establishments. Updated techniques through classes and corporate programs

developed for area Redken affiliated hair care professionals.

Generations Family Hair Care Salons Lakewood, Ohio

Manager and Hair Stylist. Manager for the three Generations Salons. Trained salon personnel and

developed their hair designing skills. Administration of the Generations Salons inventory control,

scheduling client appointments, and organizational processes.

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