Customer Service Management

EWinslow Bennett

P. O. Box ****

Apple Valley, CA 92307

Phone: 760-***-****

*********@*****.***

Objective

My objective is to reestablish my career with an elite organization that promotes upward mobility and career development

opportunities. As an honest and straight-forward executive, I seek an employer who will be as honest and straight-forward

in affording me the opportunity to be creative and productive. My managerial skills promote a work-driven, team

productive effort in meeting and/or exceeding goals and organizational expectations with a no-nonsense, honest, and

straight-forward approach to the mission and objectives of the business. There should be a symbiotic relationship between

my skill sets and the organization's overall mission and goals. I desire a secure employment opportunity with equitable

compensation where I can contribute and shape the future of the organization while contributing and assisting in the

advancement of the organization to a leader within its industry.

Ability Summary

Multi-certified business professional with experience managing a corporate enterprise as a Chief Executive Officer

(CEO), Chief Financial Officer (CFO) and overseeing employee training and development for a California state institution

(mandated training in Armstrong and Clark Remedial Plans - disability lawsuits). Meticulous in gathering, analyzing and

defining business and functional requirements complimented with strong written and verbal communication skills.

Possesses a managerial skill set that focuses on promoting the overall mission of the business while improving revenues,

margins and workplace productivity.

Expertise Highlights

• Administration Management

• Systems Administration

• Systems Implementations

• Data/Business/Systems Analysis

• Database Design & Management

Employment History - Currently, I am self-employed as a Business Consultant Analyst for small businesses and

corporate enterprises. All employment not relevant to the position have been excluded for convenience of review.

Above Ground Miner

08/2012 - 08/2012 Mitsubishi Corporation – Bear Valley Fabricators

Employed, sub-contract, at Mitsubishi Cement Plant as a Miner for a two-week contractual hire. General cement plant

operations to include debris, cement abatement, machinery/equipment clean-up. Average 12-hour day operations. Work

force reduction after two-week period – contract expired.

Chief Executive Officer

05/1987 - 04/1992 Swiftrail Corporation

Senior Executive Officer and managing partner of a multi-million dollar Chapter S – Closed California Corporation with

two (2) subsidiary businesses – Hesperia, CA (Laundromat) and Santa Ana, CA (Masonry Business). Managed and

monitored all facets of corporate affairs from systems performance to expansion and future long-range developments.

Customer-oriented services – resolved all grievances, disputes and contract negotiations.

Key Results:

• Developed and constructed a two-story Firehouse on Warner and Grand Aves in Santa Ana, CA.

• Managed daily operations of a large laundromat in Hesperia, CA.

• Oversaw and managed all AP and ARs under the corporation resulting in a positive cash flow - P/L statements in

first six (6) months of operation and continuing through first two (2) years of operation.

• Managed all corporate financial affairs to include coordination with corporate banking systems and associated

bookkeepers/accountants.

• Responsible for expansion adevelopment of corporate industries from one (1) original store to ITT Financial

Services vouching for ten (10) more stores at $365,000.00 per store.

• Coordinated corporate status/contracts with corporate attorney.

County Land Use Technician/Planner I

05/1987 - 12/1988 County of San Bernardino

Performed customer service for land use office and building & safety office as well as prepared plots, licensure, permits,

zoning, site approvals, developments and environmental impact reports (EIR) for planning department.

Human Resource Management Technician

03/1980 - 04/1982 United States Air Force

Received Associate of Applied Science Degree in Human Resource Management: Special Duty Assignment - As a

member of a Management Evaluation Inspection (MEI) and Inspector General's team, facilitated policy and procedure

inspections of all Tactical Air Command (TAC) bases in the Continental United States under the direction and leadership

of General Wilbur Creech, Tactical Air Command. Spot inspections of all TAC bases to ensure personnel management,

policy and procedures were implemented and managed under TAC expectations and Air Force policy and procedure.

Inspected regulatory standards and applications of senior and mid-level management. Insured all operational manuals

were on-site, up-to-date, and properly applied under appropriate dictates of policy management.

Education and Training

CALIFORNIA COAST UNIVERSITY

Currently possess a 4.0 GPA with two (2) classes remaining for completion of degree (May 2013). Curriculum includes Human Re

Modern Management, Leadership, Employee Training and Development, Strategic Management, Management Information System

& Legal Issues For Health Care Prof., and Organizational Behavior In Health Care.

CALIFORNIA COAST UNIVERSITY

Graduated Summa Cum Laude - 4.0 GPA

Member of Delta Epsilon Tau (DET) National Honor Society for 4.0 Graduates.

COASTLINE COMMUNITY COLLEGE

Graduated 3.86 GPA

Honor Society Member

COMMUNITY COLLEGE OF THE AIR FORCE

Special Duty Assignment - Headquarters TAC, Langley, Virginia

Management Evaluation Inspection (MEI) and Inspector General (IG) Team Member

VOCATIONAL TRAINING - AVS

Certified Microsoft Application Specialist (CMAS)- Master

Application Specialist

2007 Microsoft Word, Excel, Access,

Certified by Microsoft Corporation June 2010

Graduated 4.0 GPA

Occupational Licenses &

Certificates

Certified Substance Abuse ACADC Institute 07/2011 07/2014

Counselor I

Certified Microsoft Application Microsoft Corporation 06/2010 06/2017

Specialist (CMAS)- Master

EKG Technician/Certified Nurse's St Mary's Desert Valley 01/1983 01/2000

Assistant Hospital/VVC

Honors & Activities

Graduated Cumma Sum Laude 4.0 GPA (California Coast University) Bachelor’s degree.

Member of Delta Epsilon Tau (National Honor's Society - Fraternal Organization)

Graduated National Honors 3.86 (Coastline Community College)

Member of Vietnam Veterans of America

Member of Shamanism, Healing and Metaphysics Group, San Diego, CA

Member of Hi Desert Gold Diggers (Gold Prospecting Club, Apple Valley, CA)

Additional Information

I possess strong leadership and managerial skills with excellent written and verbal communication

skills. I am honest, loyal, dependable and responsible with a strong focus on completing tasks and

being productive. My certification and education in computer technologies provides an immense

advantage in organization IT and Networking. Further, I am a US Air Force veteran (pending

service-connected disability rating) with a strong work ethic, discipline, and goal-oriented regimen.

REFERENCES

: Available Upon Request

Compilation of Job Skills

64. Maintain travel expense accounts

1. Analyze financial data

65. Make presentations

2. Analyze operational or management reports or records

66. Manage contracts

3. Analyze organizational operating practices or procedures

67. Manage industrial projects

4. Analyze social or economic data

68. Manage inventories or supplies

5. Answer calls using switchboard

69. Measure, weigh, or count products or materials

6. Answer customer or public inquiries

70. Negotiate business contracts

7. Arrange teleconference calls

71. Negotiate with federal and state agencies and other political

8. Assign work to staff or employees

organizations

9. Assist with business or managerial research

72. Obtain information from individuals

10. Calculate monetary exchange

73. Operate business machines

11. Carry messages or packages

74. Operate calculating devices

12. Classify information according to content or purpose

75. Operate duplicating equipment

13. Collate printed materials

76. Organize legal information or records

14. Communicate technical information

77. Oversee execution of organizational or program policies

15. Communicate with customers or employees to disseminate information

78. Perform office equipment maintenance not requiring service call

16. Compile data for financial reports

79. Plan or organize work

17. Compile itinerary of planned meetings or activities

80. Prepare bank deposits

18. Complete patient insurance forms

81. Prepare meeting agenda

19. Compute financial data

82. Prepare or maintain employee records

20. Conduct legal hearings

83. Prepare reports for management

21. Conduct or attend staff meetings

84. Prepare tax reports

22. Confer with other departmental heads to coordinate activities

85. Prepare travel vouchers

23. Consult with managerial or supervisory personnel

86. Process account invoices

24. Date stamp messages, mail, or other information

87. Process invoices

25. Develop budgets

88. Process medical records

26. Develop management control systems

89. Process payroll documents, records, or checks

27. Develop policies, procedures, methods, or standards

90. Promote objectives of institution to associations, agencies, or community

28. Develop records management system

groups

29. Develop staff policies

91. Proofread printed or written material

30. Develop travel itinerary

92. Provide customer service

31. Dictate correspondence

93. Receive or disburse cash related to payments received

32. Direct and coordinate activities of workers or staff

94. Recommend solutions of administrative problems

33. Direct and coordinate financial activities

95. Resolve customer or public complaints

34. Direct and coordinate human resource programs

96. Resolve personnel problems or grievances

35. Disburse checks to satisfy accounts payable

97. Resolve worker or management conflicts

36. Distribute correspondence or mail

98. Route multi-line telephone calls

37. Ensure correct grammar, punctuation, or spelling

99. Schedule employee work hours

38. Enter time sheet information

100. Schedule meetings or appointments

39. Establish and maintain relationships with community organizations

101. Select software for clerical activities

40. Establish policy or laws

41. Evaluate management programs 102. Sell products or services

42. Examine documents for completeness, accuracy, or conformance to 103. Sort books, publications, or other items

standards 104. Sort mail letters or packages

43. Explain government laws or regulations 105. Supervise advertising or public relations staff

44. Explain rules, policies or regulations 106. Take dictation

45. Fill out business or government forms 107. Take messages

46. Fill out insurance forms 108. Transcribe spoken or written information

47. Fill out purchase requisitions 109. Type document from machine transcription

48. Greet customers, guests, visitors, or passengers 110. Type letters or correspondence

49. Implement employee bargaining agreements 111. Understand technical operating, service or repair manuals

50. Implement employee benefit plans 112. Use accounting or bookkeeping software

51. Implement employee compensation plans 113. Use computers to enter, access or retrieve data

52. Index information resources 114. Use conflict resolution techniques

53. Interpret laws or legislation 115. Use interviewing procedures

54. Maintain account records 116. Use library or online internet research techniques

55. Maintain appointment calendar 117. Use negotiation techniques

56. Maintain inventory of office equipment or furniture 118. Use oral or written communication techniques

57. Maintain inventory of office forms 119. Use public speaking techniques

58. Maintain job descriptions 120. Use relational database software

59. Maintain legal forms 121. Use spreadsheet software

60. Maintain record of organization expenses 122. Use telephone communication techniques

61. Maintain records, reports, or files 123. Use word processing or desktop publishing software

62. Maintain safe work environment 124. Verify investigative information

63. Maintain telephone logs 125. Write business correspondence

126. Write sales or informational speeches

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