Manager Management

MICHAEL KAUFMAN

**** **** ***** ***** 618-***-****

Breese, IL 62230 ************@*******.***

SUMMARY

Detail-oriented Security Analyst with a proven history of vigorous customer support, quality improvement and project

management skills. Excellent capacity to manage multiple tasks. Skilled at delivering solutions that satisfy technical,

business, and customer requirements. A diverse information technology background with experience in computer

programming, desktop network support and information security. Technical skills and expertise in:

Network & Desktop Operating Systems: Windows 2003/2008 Server, Windows XP/Vista Professional and

Linux

Systems Management: Systems Management Server (SMS) 2003, Systems Center

Configuration Manager 2007 and System Center Operations

Manager 2007

Business Applications: Windows Active Directory, Sun One UNIX, Computer Associates

Top Secret, M86 Security MailMarshal, Microsoft Office, Microsoft

Exchange, Microsoft Visio, Microsoft Project and Microsoft

SharePoint.

Anti-virus Applications: Norton and McAfee

Imaging Software: Norton Ghost

Topology and Protocols: TCP/IP, OSI layers, and Ethernet

Programming Languages: COBOL, Natural, JCL, and VBScript

Vulnerability Management: eEye Retina

Well-organized, results-oriented Hospitality Management Professional with demonstrated success in planning and

implementing food and beverage programs. Versatile leader with outstanding Culinary, Food Management, Food Production

and Retail skills. Known for establishing and retaining key relationships with diverse organizations to accomplish business

objectives. Highly effective in motivating and directing employees, with exceptional interpersonal and written

communication skills. Specific expertise in:

Purchasing and Inventory Management Scheduling Employees

Forecasting, Budgeting and Cost Analysis Staff Training and Development

Cash Handling up to daily sales of $5000 Problem Solving and Crisis Management

Recruitment, Interviewing and Hiring Sanitation and Safety Management

Food Production Control Process Improvement

Multi-Site Operations Customer and Public Relations

Special Events, Promotions, Sales and Supervision, Evaluation, and Counseling

Marketing for a Staff of 50 or more Employees

PROFESSIONAL EXPERIENCE

ASE, O’Fallon, Illinois April 2010 – Present

ASE is a subcontracting subsidiary of Booz Allen Hamilton. Booz Allen Hamilton located in McLean Virginia is a leading

strategy and technology consulting firm for government agencies, corporations, institutions, and not-for-profit organizations

with revenue in excess of $5 billion

Enterprise Controller (May 2011 – Present)

Managed timeliness and accuracy of responses to the following Air Force directives and initiatives to assure 561 st Det3 and

ten Air Force Bases are at 100% compliance. Det3 Operations Floor team processed and completed a total combination of

582 NOTAMS (Notice to Airmen), TCNO’s (Technical Compliance Orders) and MTO’s (Maintenance Tasking Orders) on

time to assure 100% compliance for the year of 2011.

• Submitted, monitored and managed External Request for Changes (RFC’s), ASIs and Remedy incident/change requests.

• Provided training, reporting and situational awareness on workflow processes and interoffice communications

disseminated by the 561st (INOSC West) and the M/ACCC to/from the Det3 leadership and back shops.

MICHAEL KAUFMAN (Enterprise Controller Continued) Page 2

• Completed SVRO (Secure Voice Responsible Officer) training and assumed responsibility as the Primary SVRO for Det3

Ops Floor.

• Coordinated and facilitated tri-weekly (MWF) Det3 Standup to inform and update the Det3 leadership and back shops on

past, current and future critical communications and issues.

• Currently have a Secret Security Clearance.

SCCM e/Eye Retina Engineer (April 2010 – April 2011)

Administered and maintained 37 Microsoft System Center Configuration Manager 2007 servers, used Microsoft Center

Operations Manager 2007 to monitor hardware/software performance and utilized eEye Retina to scan 60000 network

desktop systems for Microsoft and 3rd party system vulnerabilities.

• ASE Associate employed by military contractor Booz Allen Hamilton and currently deployed as an Information

Technology contractor at Scott Air Force Base, Illinois.

• Deployed Application Software, Microsoft Software Patches and 3 rd Party Application Software Patches.

• Monitored Software and Hardware Inventory

• Scanned and Remediated Software and Hardware Vulnerabilities.

• Received Performance Recognition Award in August 2010 for outstanding contribution and continuation of critical

mission functions during manpower shortages.

TekSystems, St. Louis, Missouri

January 2010 – March 2010

Ranked #1 in industry by IT Services Business Report for eight consecutive years, TekSystems is a flagship company of

Allegis Group, a $5.6 billion enterprise with positive annual growth since its founding.

Security Analyst (January 2010 – March 2010)

Administered and maintained 37 Microsoft System Center Configuration Manager 2007 servers, used Microsoft Center

Operations Manager 2007 to monitor hardware/software performance and utilized eEye Retina to scan 60000 network

desktop systems for Microsoft and 3rd party system vulnerabilities.

• TekSystems Associate employed by military contractor NCI and deployed as an Information Technology contractor at

Scott Air Force Base, Illinois.

GMAC Insurance, St. Louis, Missouri November 1996 – October 2009

Wholly owned subsidiary of GMAC Financial Services providing a broad range of insurance and inurance-related

products and services for individual consumers, automotive dealerships, and other US businesses. Currently 1.4

billion in net written premium and 1 million plus written insurance policies.

Security Analyst II (February 2005- October 2009)

Administered enterprise-wide user access to Windows Active Directory, Microsoft Exchange, Hewlett Packard Peregrine

Service Center, IBM Tivoli Service Management, Computer Associates Top Secret, Sun One UNIX, Oracle, Filenet Panagon,

Computer Associates Niku Clarity Project and Portfolio Application, Epic (In-House Agency and Direct claims system),

PMS(In-House Agency policy system), GPLUS(In-House Direct policy system)and CUI (In-House Agency and Direct

combined policy system) surpassing Quality Assurance guidelines for 3000+ users.

• Reduced implementation time by 80% and ensured 100% accuracy by automating the addition and deletion of

accounts in the Direct Mainframe system. Identified Zephyr Passport Application (mainframe emulator software) and

created VBScript macros for automation process. Exceeded quality improvement measurements.

• Provided 24/7 support coverage to a global workforce covering the continental United States, Mexico, India and the

Philippines. Resolved problems, complaints and customer relation issues concerning emergency security issues such as

suspended access, password issues, and access to system resources exceeding Service Level Agreements (SLA).

• Created and administered information security policy to ensure the user community comprehends and adheres to

established information security and identity management guidelines.

• Investigated data security violations through analysis of Active Directory, Top Secret, UNIX, Peregrine and

PeopleSoft following due diligence, least privilege, non-repudiation, job function and role based access principles.

• Assured Sarbanes-Oxley (SOX) audit controls by creating information systems reports.

MICHAEL KAUFMAN (Security Analyst II Continued) Page 3

• Insured network operation and security using M86 Security MailMarshal content security application to monitor all

corporate e-mail for release of non-public information, inappropriate content, and to protect from possible phishing,

virus, spam, spyware, social engineering and denial of service attacks.

• Acted as member of semi-annual GMAC Access Control Audit Project to verify appropriate level of user access,

disaster recovery, business continuity and potential savings from use of common applications.

• Conducted semi-annual after-hours physical security inspections in support of the GMAC Global Physical

Security Policy. Special attention given to "clean work environment" in the protection of electronic and hard-

copy information assets.

PC/Technology Specialist II (November 1999 – January 2005)

Diagnosed, installed, upgraded, configured, and repaired computer systems and network system components. Acted as

Project Manager for multiple technology initiatives.

• Directed conversion of 750 + workstations from a Windows 98 to a Windows NT desktop operating system

environment.

• Lead Windows 2000 Client Systems Initiative team responsible for making recommendations on the future of a

Windows 2000 Client Image.

• Managed End of Lease Workstation Replacement project converting more than 850 workstations to a Windows

2000/Office XP environment.

• As co-leader ensured compliance with network security mandates by using SMS SUS Feature Pack to distribute

Windows and Microsoft Office security patches.

• Provided training and guidance on the features and capabilities of issued software and hardware for 1000 + end users.

• Maximized employee productivity and reduced system downtime by creating and maintaining GMAC Insurance

Standard Desktop Image using Norton Ghost.

• Created and updated customized installation packages for Microsoft Office XP and Internet Explorer 6 SP1.

• Utilized Microsoft System Management Server Remote Tools to control desktops for troubleshooting,

software distribution and to identify desktop hardware and software inventories.

Programmer Analyst II (November 1996 – October 1999)

Analyzed, designed, coded, tested and maintained online and batch system programs.

• Lead projects that enhanced existing Direct mainframe system.

• Wrote detailed descriptions of user needs, program functions, and steps required to develop or modify computer

programs.

ARAMARK, Philadelphia, Pennsylvania 1993 –

1995

Leader in professional services, providing award-winning food services, facilities management, and uniform and

career apparel to health care institutions, universities and school districts, stadiums and arenas, and businesses

around the world with approximately 260,000 employees in 22 countries.

Progressive Job History with ARAMARK:

• Assistant Food Service Director, Alexian Brothers Hospital, St. Louis, Missouri

• Food Service Director, Sweetheart Cup Cafeteria, Chicago, Illinois

• Assistant Food Service Director, Northwestern University, Evanston, Illinois

Marriott Management Services, Bethesda, Maryland 1991 –

1993

Marriott International, Inc., a hospitality company, operates and franchises hotels and related lodging facilities worldwide and

has more than 3,200 lodging properties located in the United States and 66 other countries and territories.

MICHAEL KAUFMAN (Marriott Management Services Continued)

Page 4

Progressive Job History with Marriott Management Services:

• Food Service Director, Barnes Extended Care, Clayton, Missouri

• Cafeteria Manager, St. Louis University Hospital, St. Louis, Missouri

Creative Restaurant Management, Kansas City, Missouri 1990 –

1991

Small restaurant chain offering high end Mexican cuisine by Annie’s Santa Fe restaurants and fine Continental open kitchen

cuisine through Fedora Café and Bar restaurants

Progressive Job History with Creative Restaurant Management:

• Sous Chef, Fedora Café and Bar, St. Louis, Missouri

Marriott Hotels and Resorts, Bethesda, Maryland 1987 – 1990

Marriott International, Inc., a hospitality company, operates and franchises hotels and related lodging facilities worldwide and

has more than 3,200 lodging properties located in the United States and 66 other countries and territories.

Progressive Job History with Marriott Hotels and Resorts:

• Sous Chef, South Bend Marriott Hotel, South Bend Indiana

• Food Production Manager, St. Louis Airport Marriott Hotel, St. Louis, Missouri

EDUCATION

B.S., Hotel and Restaurant Management, University Of Wisconsin-Stout, Menomonie, Wisconsin

Minor, Business Administration, University Of Wisconsin-Stout, Menomonie, Wisconsin

TECHNICAL CERTIFICATIONS

GIAC Security Essentials Certification- GSEC, SANS-GIAC

A+Certified Professional, COMPTIA

Security+ Certified Professional, COMPTIA

Chancellor's Certificate on the Computer, Universtiy of Missouri-St. Louis, St. Louis, Missouri

Graduation: Computer Programming, Bryan Institute, St. Louis, Missouri

PROFESSIONAL AFFILIATIONS

St. Louis Chapter ISSA (Information Systems Security Association)

MILITARY EXPERIENCE

US ARMY RESERVES

Combat Engineer, Food Service Specialist, E5

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