Project Customer Service
Resume:
COLLEEN VOLKEN
OBJECTIVE:
Seeking a position as a full-time Project Administrator with an opportunity to use my skills in a team environment.
KEY SKILLS:
Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, MS Publisher, Adobe Acrobat, FrameMaker, Adobe Illustrator, PhotoShop, QuickBooks, FileMakerPro, Easy CD Creator, FrontPage Editor, FrontPage Express. WinAirForms, Access, ProjectTalk and Prolog Database.
Experience:
11/11 – Present Contri Construction Company Oakdale, CA
- Assist project managers with all aspects of construction phases.
- Set up & maintenance of project files, both hard copy & electronic files.
- Gather & distribute all necessary project documents (plans, RFI’s, submittals, change orders, supplemental instructions, professional service agreements, etc.)
- Creating templates, format, coordinate and finalize specifications, calculations & reports.
- Coordinate with consultants and vendors.
- Process & code invoices for payment.
- Prepare meeting minutes and agendas.
- Monitor & stock office supplies.
- Answer multi phone lines.
7/11 – 11/11 LaContenta Golf Course Vista & Grill Valley Springs, CA
Waitress
- Serve customer meals while maintaining the restaurant's high customer service standards.
- Resolved customer complaints by listening to their concerns and doing everything in my ability to rectify the situation.
- Build relationships with regular customers by learning and remembering their preferences.
- Handle five table tickets an hour on average. Learned to thrive in fast-paced work environments.
3/11 –5/11 Office Team Stockton, CA
Administrative Assistant
- Greet clients.
- Answer multi phone lines.
- Monitor & stock office supplies.
- Organize & distribute incoming mail.
- Create mail merges for bulk mailing.
- Assist brokers with creating & editing lease agreements, addendums, purchase contracts, disclosures using WinAirForms software.
- Assist brokers with troubleshooting problems that occur in MS Word, MS Publisher & Excel.
- Process & code invoices for payment.
- Make copies as needed.
- Prepare overnight packages.
1/10 – 3/10 Office Team Stockton, CA
Account Manager
- Coordinate with clients needs for installing/removing kiosks in malls.
- Prepare quotes & contracts.
- Coordinate with subcontractors.
4/09 – 8/09 Office Team San Mateo, CA
Office Manager
- Assist executives with day-to-day tasks.
- Organize & distribute executive incoming mail.
- Coordinate with consultants & vendors.
- Order office supplies.
- Make travel arrangements, domestic & international.
- Prepare expense reports.
- Prepare meeting minutes and agendas.
- Prepare presentations using PowerPoint.
- Answer multi phones lines.
8/06 – 3/09 DES Architects + Engineers Redwood City, CA
Project Administrator
- Maintain owner & subcontractor contracts.
- Assist project managers with all aspects of construction phases.
- Set up & maintenance of project files, both hard copy & electronic files.
- Responsible for off-site storage for all closed projects.
- Gather & distribute all necessary project documents (plans, RFI’s, submittals, change orders, supplemental instructions, professional service agreements, etc.)
- Creating templates, format, coordinate and finalize specifications, calculations & reports.
- Prepare presentations using PowerPoint.
- Prepare expense reports.
- Prepare meeting minutes and agendas.
- Assist marketing with special projects.
- Coordinate with consultants and vendors.
- Make travel arrangements, domestic.
- Back up receptionist, answer multi phone lines.
10/05 – 7/06 Watry Design, Inc. Redwood City, CA
Project Administrator
- Set up & maintenance of project files, both hard copy & electronic files.
- Responsible for off-site storage for all closed projects.
- Responsible for the renewal of licenses and tracking of continued education for Architects & Engineers.
- Process and distribute all RFI’s and Submittals.
- Assist with, review, type and finalize all company contracts, subconsultants and additional service agreements.
- Assist with, coordinate and finalize specifications and calculations.
- Coordinate with consultants and vendors.
- Update internal web page.
- Make travel arrangements.
- Back up receptionist, answer multi phone lines.
9/03 – 10/05 Arup Engineering San Francisco, CA
Senior Lead Project Administrator
- Supervise five project administrators in day-to-day tasks.
- Support project managers with various projects from the beginning through construction phase.
- Coordinate with consultants and vendors.
- Set up and maintenance of project files, both hard copy and electronic files.
- Create templates for specifications, reports, presentations and brochures.
- Format, edit, proofread reports, presentations and specifications.
- Tracking of RFIs, submittals, work orders and change orders using Access, ProjectTalk and Prolog database.
- Maintain and update company web page.
- Make travel arrangements.
- Back up receptionist, answer multi phone lines.
1986 Canada College Redwood City, CA
Education: Mathematics, Computer Operations
Certified in Microsoft Word, Excel, FrameMaker and Answer multi phone lines. Interleaf.
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