Customer Service Manager

Location:

Salary:

$30,000

Posted:

June 07, 2013

MELISSA MATTHEWS

*********@*****.***

Staff supervision Sales leadership Store management

Summary

Assistant manager and floor leader with experience in large- and small- volume retail outlets and

demonstrated record of excellence in providing service to diverse, female-oriented customer base

Retail sales history:

Coldwater Creek, Assistant Manager, January 2011 to November 2012

Supervise staff of 15 in store with annual projected revenue of $2- million dollars

Coldwater Creek, part-time staffer and then full-time sales lead, September 2009-January 2011

Drove floor sales in stores with annual revenues of 1-1 1/2 million dollars

Reference -Store Managers: Britt Sommers, Assistant Manager Amy Miller, 248-***-****

JJill, Key-holder/floor supervisor, 2002 -till store closed summer 2009

Coordinated customer service in stores with annual sales of over a million dollars

Reference- Green Oaks JJill managers-Store Manager: Sharon Peecook, Assistant Manager: Lori Gerkin

810-***-****, former Co-Manager: Sally Mueller, 248-***-****

Current responsibilities:

Staff management, learned to drive business results by maximizing daily sales plans,

controlling expenses and improving metrics through floor leadership, execution of

Coldwater Creeks' training programs, and continuous staff coaching

Financial-strived to maintain labor percentages by effectively utilizing right people right time practices

Floor sets-supervised and executed floor sets from detailed plan-a-grams

Achievements:

Coldwater Creek:

Received bronze, silver and gold star status for customer service in first year as full time lead

Completed Coldwater Creek University training

Implemented and supervised several outreach drives which contributed 50 bags of clothing to area

charities, over 300 personal care products for veteran's homeless shelters, and a pet food drive for the

humane society

JJill:

Completed Jill Skills, companywide strategy for promoting excellence in customer service

Technical and Education background:

Familiar with MS Office applications

Various POS systems

Eastern Michigan University, BA, public relations

Washtenaw Community College, Associates Degree