Customer Service Quality Control

RANDY RIVERS

***** *********** *****, *******, **. 27614

******.*****@*******.***

Cell Phone- 919-***-****

SUMMARY OF QUALIFICATIONS

Experienced Operations / Quality Control Manager with accomplished background in quality control, transportation, facility

management, and process improvement. Over 14 years hands on experience in a process manufacturing/mining environment

and most recent experience in the furniture distribution industry, focusing on quality control of overseas production operations.

Professional Experience: Manufacturing Mining Chemical High End Outdoor Furniture Flooring

Overseas Travel China Mexico Quality Control Troubleshooting ISO 9000 Product Development

Process Improvement Customer Service

PROFESSIONAL EXPERIENCE

BRENTWOOD FLOORING COMPANY, Raleigh, NC 2006-2010

Job Estimator

• Work with retail customers on flooring for their homes.

• Work with Contractors on new housing and retail projects.

• Read plans and estimate prices for flooring.

• Quote and bid on jobs.

SUNFLOWER GROUP

• Merchandiser of lawn and garden products in big box retail accounts 2006-2006

(The Home Depot & Lowes)

SELF EMPLOYED, Birmingham, Al & Raleigh, NC 2005-2006

Manufacturing outdoor accessories in China and Mexico

• Importing for sales in United States

SUMMER CLASSICS, Pelham, Alabama `$50M 2002-2004

Manufacturer of fine garden furnishings and fireside accessories.

Manager of Operations 2003 2004

Directed China and Mexico operations and oversaw companywide quality control.

• Managed fluctuating staff of between 60 and 100 employees and provided guidance to department heads in shipping,

customer service, traffic, and purchasing.

• Led daily meetings with department managers to review monthly sales goals of $2 million to $2.5 million; discussed

areas for improvement and any concerns, gaining buy-in for tactical action plans.

• Instated standard operating procedures for all functions including returns, logistics, and quality.

• Assisted traffic manager with securing best rates for domestic and international transportation needs to ensure customer

delivery expectations were achieved.

• Monitored integrity of inventory to verify average of 10,000 to 14,000 orders in database would be filled in timely

manner for customers.

• Visited plant in Mexico and three China facilities that manufactured outdoor furniture for company.

• Collaborated with supplier engineers on development of quality system to ensure proper furniture welds and polishes.

• Audited raw materials used in China to prevent breakage and encourage strict compliance with correct type of alloys.

• Implemented quality check process in Mexico plant and trained auditors to assess compliance, resulting in $30,000

monthly cost savings by avoiding product breakage.

Quality Control Manager 2002 2003

Monitored QC compliance for all incoming product from Mexico and China.

• Maintained relationships with outsourced vendors who supplied electro coating and painting of furniture. Supervised

finished quality of furniture painted in United States.

• Ensured outsourced vendors had adequate supply of raw materials and packaging materials on hand to meet shipping

goals.

• Managed production quality in Mexico and China; worked with customers on quality problems, promptly resolving

their issues.

• Delegated assignments to QC employees and promoted importance of vendor compliance with quality guidelines.

NALCO CHEMICAL COMPANY, Sandersville, Georgia 2001-2002

Leading provider of integrated water treatment and process improvement services and chemicals and equipment programs for

industrial and institutional applications.

Applications Engineer

Worked on-site at Imerys plant, running tests and trials on system using different types of chemicals for manufacturing

process.

• Spearheaded chemical management programs in Alabama, Wisconsin, Maryland, and Georgia.

• Reduced costs on chemical usage by implementing various process improvements.

• Conducted chemical safety training, ran plant trials, and troubleshot all chemical-related problems.

IMERYS, Sylacauga, Alabama 1988-2000

World-wide leader in the mining industry. Manufacturer of filler used in paint, plastics, adhesives & sealants

Process Engineering Technician 1995-2000

Oversaw troubleshooting for plant processes; served as internal ISO 9000 auditor; and worked closely with engineers on

project plans, proposals, construction, and startup.

• Initiated process improvements, partnered with operators to maximize processes, collected computer-generated results

for run charts, and collaborated with QA to maintain product integrity.

• Championed business profit improvement (BPI) teams to implement suggestions that saved company millions of

dollars.

Customer Service 1994-1995

Coordinated client needs on daily basis.

• Entered computer-generated orders, arranged pickup and delivery of products, created customer profiles, and worked

closely with sales and marketing.

Sample Coordinator 1990-1994

Arranged all samples shipped to customers; handled UPS, FedEx, and LTL shipments; trained in DOT regulations and

hazardous materials.

Quality Assurance Lab Technician 1988-1990

Tested process samples, gained knowledge of lab instruments, and reported all process checks to operators in timely manner.

EDUCATION

13-week Advanced Math Course 1998

Internal Auditor Training, Imerys, Tucson, Arizona

Coursework, Shelton State Community College, Gadsden, Alabama 1983

Proficient in Excel, Word, PowerPoint, WordPerfect, Lotus Notes, and Statistica.

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