Project Manager Sales
Resume:
Natalie M. Martoccia
Senior Business Analyst
*********@***.***
EDUCATION: B.A- Virginia Polytechnic and State University
CLEARANCES: DoD Secret
EXPERIENCE: SSB Inc.
Sr. Business Analyst
Secret Clearance
12/10- Present
. Manage the development of Business Requirements,
Functional Requirements and System Requirements
for SharePoint 2010.
. Review and analyze existing applications to
generate new, and update existing
engineering documentation for the Department of
Defense.
. Working knowledge of Software Development
Lifecycle.
. Support comprehensive system testing from
development of test plans and procedures through
system test.
. Working with functional users to identify,
prioritize and document requirements.
. Identifying methods for assisting and guiding
users in the utilization, operation and
maintenance of various applications to include
generation of on-line help, user manuals, etc.
. Familiarity with object oriented and web
technologies to support design and documentation
of various command and control and business
applications.
. Identify and implement/develop methods for
improving help and end user reference
documentation.
. Provide recommendations for design improvements
such as the replacement of developed modules with
COTS tools.
Fannie Mae
Home Affordable Modification Program (HAMP)
Sr. Business Analyst
9/09-11/10- Consultant
. Manage the development of Business Requirements,
Functional Requirements and System Requirements for
the Home Affordable Modification Program (HAMP) with
the Department of Treasury
. Translate government policy from the Treasury into
Business Requirements for the HAMP program.
. Create Context Diagrams and Process Flows to support
the functional requirements.
. Manage
. Work closely with the Test and Development team
through gap analysis to ensure accuracy of the
requirements implementation.
. Proficient with DOORS, Rational Clear Quest, Rational
Clear Case, Share point and Remedy
. Write and manage the edits and rules for the XML
files servicers submit.
. Write exception/error message text for servicer
files.
. Create Interface Control Documents (ICD) to support
the creation of new interfaces for the HAMP program.
. Manage Share point site documents for version control
of all HAMP documents.
The District of Columbia Government
Office of the Chief Technology Officer
5/08-8/09
. Manage the development of Business Requirements,
Functional Requirements and System Requirements for
the Office of the Chief Technology Officer within the
District of Columbia Government.
. Assemble spec documentation and work closely with the
Project Managers and Developers on each OCTO project
for the Small and Local Business Development
. Create Use Cases and Process Flow Diagrams to support
the functional requirements.
. Create user guides for the certified business
enterprise (CBE) website.
. Identify and analyze problems through to resolution.
Consult with project team to devise and implement
solutions to issues in a timely manner.
. Served as a point-of-contact to internal departments
for execution of Operational Improvements and
Enhancements within OCTO
. Working knowledge of the software development life-
cycle.
. Assist testing group during and post-implementations
or as required.
. Organize Requirement sessions with the various
department SMEs to gather and define functional
requirements.
. Proficient with Rational ClearQuest, Rational
ClearCase, Remedy, and CTT.
. Provide status reports to management and communicate
to the business community on application and/or
system statuses.
Sprint - Nextel Communications
Sr. Business Analyst-Lead
10/07-4/08-Consultant
. Manage the development of Business Requirements,
Functional Requirements and System Requirements for
Sprint's WiMax division XOHM.
. Manage implementations as part of the Business
Alignment Group.
. Created Use Cases and Process Flow Diagrams to
support the functional requirements.
. Meet with the Business stakeholders to develop,
gather and review the requirements for submittal of
Customer Requests to AMDOCs and IT for sign off.
. Enter all Functional Requirements into the Sales
Channel Matrix to ensure overall flow is covered end
to end such as Order Entry, Order Management, Forward
Logistics, Provisioning, Reports, Commissions,
Finance, Support, Etc.
. Organize Requirement sessions with the various
department SMEs to gather and define functional
requirements.
. Help Product Managers to define product features.
. Report the progress of development projects to upper
management.
. Acted in a consultative manner with the customer
groups as well as the development organization in
determining the best approaches for providing
customer solutions.
. Working knowledge of the software development life-
cycle.
. Review and approve system process changes prior to
release to the production environment.
. Prepare and enter all requirements into DOORS (tool
for creating, structuring, and managing complex sets
of requirements) for development transition.
Freddie Mac
Business Systems Analyst
3/06-9/07- Consultant
. Responsible for the Pre-Implementation SOX Compliance
Reviews for all the BPS applications.
. Managed CQ tickets for quality assurance for the
Business Production Support group.
. Served as a point-of-contact to internal departments
for execution of Operational Improvements and
Enhancements for BPS applications.
. Work closely with Sr. Tech Analyst to document
Disaster Recovery procedures and Password procedures
. Knowledge of SQL querying.
. Tracked CQ tickets for all BPS monthly releases.
. Identify and analyze problems through to resolution.
Consult with project team to devise and implement
solutions to issues in a timely manner.
. Created application profiles which included
Architecture and Business Purpose.
. Assemble documentation and work closely with OTS to
meet requirements and pass the SOX Pre-Implementation
review for all monthly releases
. Provided remediation for all errors found on the DSR
Security Request and the SOX compliance checklist.
. Updated and maintained the most current version of
the DSR and SoD documents for each application to
ensure data was accurate for monthly releases.
. Conduct quarterly DIM_CRP Compliance Reviews for
several applications (tracked tickets and ensured all
artifacts were collected and saved on the CD of
evidence)
. Created ClearCase VOB with version control for
application documentation.
. Ensure all processes were followed for
tickets/changes implemented for applications.
. Updated SLAs for all non-Tier one applications.
. Conducted AIM review for all BPS applications to
ensure data was current.
. Obtained and reviewed the 110/150 forms from TCM and
OTS for documentation.
. Proficient with Rational ClearQuest, Rational
ClearCase, Remedy, CTT and AIM.
Sprint-Nextel Communications
Business Analyst
8/05-2/06-Consultant
. Responsible for compliance and surveillance activities
for the IP Billing Platform.
. Provided Operational support to front office business
processes, including sales and marketing.
. Documented user requirements to define and describe the
end user.
. Assisted the customer and development teams to navigate
through requirement related issues.
. Manage customer relationships including storage and
analysis of the customer, vendor, partner and internal
process.
. Documented internal control environment; assessing
compliance with existing control documentation and
analyzing the effectiveness of the controls in achieving
control objectives.
. Responsible for supporting IP Billing Platform, Customer
Ops, Sales Ops and vendor support such as QPASS and
Amdocs.
. Provided and assisted level 1-3 application/system
activities through active troubleshooting, log analysis,
and communication updates.
. Analyze and document suggestive implementation creative
solutions to environmental production issues.
. Coordinated with internal and external customers,
vendors and service content providers to achieve success
and prompt resolution.
. Provided support to testing group during and post-
implementations or as required.
. Address possible system functionalities gap per business
requirement and conduct walkthrough with team prior to
system testing.
. Track and document defects using Vantive ticketing
system.
. Provide status reports to management and communicate to
the business community on application and/or system
statuses.
. Works with team members or Production Support
representatives to resolve production application
issues.
. Assist Manager-IT with documenting and communicating
production support processes to ensure that all business
needs are met.
Primus Telecommunications
Business Account Manager
5/02-7/05
. Manage, Retain and Grow Assigned Customer Base.
. Manage service for voice, data, Internet and other value-
added products to assigned business customers.
. Up-sell enhanced products and services to my assigned
customer base.
. Respond to customer inquiries and escalations by
providing prompt, courteous and knowledgeable
information.
. Assist with order-entry, fulfillment and account
maintenance.
. Interface with Tier 1 CSRs, service delivery groups
within the company.
. Provide pro-active service to high-end customers to
increase retention and customer loyalty.
. Forward customer feedback to management to contribute
towards continuous quality.
Cable and Wireless
Project Manager
10/2000-1/02
. Manage Large Frame Relay account
. Plan, evaluate, and coordinate the installation of
local and remote data and voice communications to
ensure customer satisfaction.
. Compile, track, and maintain all new installations,
upgrades, disconnects and moves.
. Assign ports and channels for customer circuits.
. Identify and order necessary hardware (Racal, CSU/
DSU, Cisco Routers) to support customers networks
. Work closely with sales, customers, Circuit
Designers, Data Configurations, Service Installation,
and vendors to ensure end to end completion of
service.
MCI WORLDCOM
Circuit Design Engineer
11/99-10/2000
. Thorough knowledge of Long Distance, Internet, IPVPN,
Integrated Access services. Responsible for
maintaining records of all accounts through TBS.
. Assuming all responsibility between order and
delivery, installing, changing and disconnecting
circuits
. Entered customers request and submitted to various
LECs electronically. Knowledge of ASRs, ISRs, DS1s
and DS3s.
. Working closely with sales, vendors, and customers.
Activate and troubleshoot customer's new and existing
circuits
. Handle complex circuit provisioning orders,
installations, design, changes, and removals in
accordance with company standards.
. Review orders and record daily provisioning
activities.
. Verify service order information, schedule circuit
installations and facility assignments.
. Coordinate timely project completion with site
operations, technical facilities management, field
engineers and supporting departments.
. TBS experience with strong hands on knowledge of the
hardware associated with Switch sites such as Nortel
Switches and patches to hubs.
Contact this candidate