Customer Technician

Jeremy L. Crochet

**** ********* **

La Porte, Tx 77571

512-***-**** cell 281-***-**** hm

objective

To make the company number one in their reagion.

Solid team player with 17 years experience in

Telephone/Cable TV. Reputation for being

dependable and self directed. Results oriented

with a commitment to quality and timeliness.

Professional, with the ability to communicate

effectively and to establish productive working

relationships through the use of strong

interpersonal skills.

Experience

2013-Present Texas Stress

Deer Park, TX

Technican Helper

Help set up welds for resistance test on welded

pipe to regain the integrity of the material

Set up all heat pads to cover welded pipes, heat

exchangers, boilers and other material that require

to be welded together

Prep the material to have thermal couplers and

monitor temps to ensure the customer request for

heat treat materials are met

Prep work that requires us to insulate the

materials to achieve customer specs/requirements

for heat treatment

Make sure print out for customet has a good and

steady incline as well as decline on graph paper

Make sure proper paper work is all signed and

properly filled out

Repair all leads to make sure continuity will not

break during testing materials

2009-2012 Time Warner

Austin, Tx

Maintenance Technican

Segment nodes to better optimize band width for

customer use

Turn around passives and input active amps to

better utilize signal flow

Find and locate noise that is on lines that back

feed from customers that cause band width to go

down

Resolve customer problems with lines that cause

cracks in cable

Bad water damage on passives or cable

Run temps in until constructions crews fix or

replace cable then splice in new cables and replace

temps

Find, locate and replace bad equipment when

possible to better service customer

Utilize tools and software whenever possible to get

jobs done

Perform outages and maintenance in a timely manner

Work with team to make sure everyone is informed of

projects and reroutes are in fefore any main cables

are taken down to perform the best scheduled time

to get jobs done with the least impact on

customers.

2005-2009 SBC/AT&T

Austin,Tx

Systems Technican

Splice fiber and copper cables

Check continuity between all cables

Access enclosures and underground utilities

Splice cables and counts to make proper routes to

customers

Dedicate each line to get prepared for U-Verse

cable TV

Set up T1 lines and other communication for

commercial customers

Drive company vehicle and maintain good driving

practices

Locate and maintain all cables to make sure before

taking any customer out of service for the least

amount of down time

2004-2005 Time Warner Cable

Austin, Tx

Slicer/Techican

Construction work for putting in main cable lines

in new/existing areas

Run cables underground and Ariel

Get all footage ready for billing purposes

Make sure all specs are met properly to guidelines

for company

Some installs to help with work load in demand

2003-2004 Dish Network

Carrollton, Ga

Installer/Technican

Install dish @ customer resident and commericial

locations

Make sure proper equipment to specifications

Install cable boxes that customer are ordering. IE:

DVR and HD Converters

Make customer contact and evaluate what and where

they want their outlets located

Gain access to attic space as well as crawl space

under homes

Run through programming with customers and make

sure what they ordered is correct with billing

1999-2003 Southwestern Bell

Austin,TX

Systems Technician

Install, rearrange and remove various types of pbx

Teletypewriter

Subscribers' Station

Associated wiring

Locate and correct faults

Perform routine tests and Prepare records and

reports

Inspects equipment and wiring

Maintain exchange and toll outside plant

Install and maintain equipment associated with

radio communtiation and video services

To prepar and read fiber optic cable input and

outputs with OTDR machine

1998-1998 Computer Science Corp CSC Austin,TX

Facility Technician

Internal office moves

Moving equipment such as desk, chairs, computers,

copier, fax, etc

Remove equipment and reinstall, test all equipment

for proper running order

Evaluate the room for fires and safety codes

Prepare daily reports

Properly move to different satelite sites outside

of the main office

Properly maintain work reports and set up

projection office for orientation

1995-1998 Time Warner Cable Austin,TX

Systems Technician

Work on feeder trunk cable

Forward and reverse balance on S.A Augate equipment

Splicing taps, AMPS, splitters, trunk amps

Work with line crew to put up coax and fiber cable

Properly put in drip loops where needed

Multiple dwelling units install and upgrade

Prepar fiber optic cable readings and splice in to

terminating ports

Install new equipment for road runner capabilities

Balancing for video on demand

Education

1999-1997 I.T.T Austin,TX

Associate Degree in Electronics

High School Diploma - LaPorte ISD

Interests

Computers, cars, electronics

Contact this candidate