Customer Service Sales
Resume:
REBECCA TURNER SNOW
cedar park, TX 78613
********@*****.***
PROFILE
. Detail-oriented professional with extensive computer, accounting, sales,
customer service and collections experience
. Proficient in Microsoft Office Applications, QuickBooks Pro, SAP, and
accounting software
. Ability to manage high profile projects for multi-million dollar
manufacturing facility in areas including: documentation of safety audits,
incident investigations, and process change management
. Skillful in the ability to conceptualize and develop concise and accurate
executive level presentations
. Recognized as an innovative, dedicated and personable team player who
continuously achieves top results
WORK EXPERIENCE
Aon Hewitt, Austin, TX
Health and Benefits Administrative Assistant, 2011 - Present
. Supported multiple management levels and departments including
insurance, benefits, sales, and legal
. Assisted with clients to prepare insurance contracts for the company
. Assisted with presentations for CEO, CFO, CCO's of clients
. Operated in PeopleSoft, Lotus, Greater Insight, Salesforce and CAR
(Corporate Account Reconciliation) software
. Managed schedules for multiple departments and upper-level management
. Maintained internal self-audits for Texas clients
. Organized arrangements for domestic and international travel
. Coordinated and managed health and benefit conferences
LyondellBasell/Equistar One Houston Center, Houston, TX
Risk Management and Insurance/Benefits/Projects/Treasury Administrative
Assistant, 2009 - 2011
. Supported multiple management levels and departments including
insurance, benefits, sales, and legal
. Assisted insurance brokers and legal teams to prepare contracts for
the company
. Created, managed and audited filing systems and websites for multiple
departments
. Developed and maintained cost center reports for monthly budgeting in
addition to organizing and reviewing purchase cards receipts
. Coordinated schedules for departments; monthly call-out, department
vacation schedules, and weekly and daily schedules
. Conducted notary services for company
. Created and maintained software for documents to be accessible across
departments
. Assisted with strategic planning and transactions (buying and selling
of plant sights)
. Generated and maintained reports for investments profiles for the
Benefits/Investments Department
. Managed domestic and international travel arrangements
LyondellBasell/Equistar Chocolate Bayou, Alvin, TX
Health, Safety, and Environmental (HSE) Departmental Assistant,
2007 - 2009
. Aided in support of the HSE department including Refinery Terminal
Firefighting Company and Security
. Assisted personnel with IMPACT software; tracked investigation
progresses, scanned and entered investigations information, created and
maintained reports, and conducted training for IMPACT users
. Managed audit filing systems for HSE department along with entering
and maintaining certified mail log
. Processed all new and revised Safety, Emergency Preparedness,
Occupational Health, and Environmental procedures
. Conducted Documentum Software training and recordkeeping
. Prepared weekly safety walkabout presentations and monthly safety
meeting presentations for LyondellBasell site
. Maintained Occupational Safety and Health Administration (OSHA) 300
Log
. Acted as Safety Shoe and Eye Glass Site Coordinator; purchase approvals,
maintaining and monitoring system spreadsheets, and coordinating quarterly
vendor site visits
. Managed accountability as Headcount Warden of LyondellBasell site;
supported Emergency Accountability during events and training sessions
. Operated as Editor of employee's quarterly newsletter
. Conducted notary services for company site
. Acquired Transportation Worker Identification Credential (TWIC)
United Analytical Service Company, Friendswood, TX
Office Manager, 2003 - 2007
. Performed office duties including payroll, 10-key, filing, multi-phone
lines, accounts payable, and accounts receivable using QuickBooks Pro,
Microsoft Word, Power Point, Access, and Excel
. Developed record-keeping systems for supplies including new forms for
tracking chemicals and supplies logistics, resulting in improved accuracy
of records and inventory control
. Established excellent communication with buyers and customers to ensure
satisfaction of work performed
Gulf Coast Engines, Inc., Corpus Christi, TX
Office Manager, 1999 - 2003
. Managed operations, controlled office equipment, and maintained
appropriate quantities of business supplies
. Performed administrative tasks such as scheduling appointments,
distributing mail, 10-key, multi-phone lines, letter and documentation
creation, payroll, and collection of past due accounts
. Created and updated written job descriptions for office personnel using
Microsoft Word and Excel along with customer relation information. Trained
employees on these documents
. Performed sales of merchandise and parts to the end consumer and
coordinated traffic of merchandise between customers and buyers
EDUCATION
University of Houston, Clear Lake, TX
Graduated Fall 2011
Bachelor of Science in Management
Bachelor of Science in Marketing
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