DAVID R. BURGESS
*** *. **** **, **** Mills, WI 53551
Cell: 920-***-****
***************@***.***
www.linkedin.com/pub/dave-burgess/5a/499/388/
Operations Manager; Dollar Thrifty Auto Group
November 2012 - Date
In this position, I coach a team of sales agents to hit individual and team
financial targets through incremental sales as well as providing an
exceptional customer service experience.
I also manage the vehicle detailers, shuttle bus drivers, return agents and
vehicle drivers.
Branch Manager; Associated Bank.
March 2010 - April 2011
I gained the highest district loan disbursement with over $1MM in Q4 2009,
against a budget of just $330K. I took customer satisfaction CRM scores for
Platform Sales from sub 70% to 100% during my tenure. In addition to
personally managing 4 tellers, I handled all home refinancing loans, auto
loans, sold new accounts, insurance products and conducted account reviews,
call nights and special events.
Regional Sales Manager; Aerial Company.
February 2008 - February 2010
Under my guidance, my team of 11 field Account Executives based in
Wisconsin, Illinois & Michigan, Increased sales by over $150K. I trained my
team in sales techniques, sales systems and time/territory management,
conducted sales meetings, sales events and exhibitions, conducted monthly
ride along field evaluations and conducted classroom training with both my
team and business partners, I was responsible for settling individual sales
goals for month and quarter.
Area Manager; Recycled Paper Greetings.
May 2006 - February 2008
I managed a team of 18 Independent Contractors in Wisconsin & Illinois
selling to independent book stores and merchandising chain stores. I
trained the team in sales techniques, working to plan-o- grams, effective
POS/POP placing and time management.
Channel Sales Manager; Glazed Investments. (Krispy Kreme Area developer)
March 2004 - May 2006
During my tenure, I increased field sales turnover from under $6 million to
$16 million.
I negotiated prices and promotions with contacts up to C level in Regional
Grocery & C Store chains in Wisconsin and Colorado. I created and executed
a sales training program for my two sales teams, coached them in sales
skills, presentation skills, territory and time management concepts.
Sales rep; Caf Fair.
January 2001 - March 2004
My role was to sell fair traded, organic coffee to socially conscious
organizations and coop's across the country. During my tenure, sales grew
from $500K to $800K and I was able to travel to Mexico to work with our
partners.