Customer Service Training

Lernard A. Hughley

**** ******** ***

Ocean Springs, Mississippi 39564

Phone: 228-***-****

**********@*****.***

Dynamic, multi-skilled professional with proven experience in management, accounting, human resources (HR), recruiting, marketing, office automation, information management, community and public relations, and customer service. An assertive manager with outstanding interpersonal, communications, negotiation, and people management skills. Excel in working independently, as well as managing multiple projects concurrently with strong detail, problem solving and follow-through capabilities.

HIGHLIGHTS OF QUALIFICATIONS

•Recruiting •Business Development

•Cross Functional Leadership •Strong Marketing Aptitude

•Solid Business Acumen •Proficient Communicator

•Project Management •Proficient at Motivating and Directing Teams

•Safety Site Inspections •Accident Investigations

•Managerial Leadership •High Performance Team Building

PROFESSIONAL EXPERIENCE

Safety Coordinator Oct 2013- Present

Vendor Management Services Mobile, AL

• Conduct OSHA 10 and 30 Maritime course to new employees

• Provide new employee safety orientation

• Training included lock out tag out procedures, respirator fit test training, competent person training, as well as MSDS training, Lockout tag out, CPR / first aid, Blood borne Pathogens.

• Conduct daily site inspections/audits, on the vessel assigned for compliance, participated in accident investigation to determine root causes.

Lernard A. Hughley Page 2

Safety Inspector Apr 2012 – Oct 2012

Trinity Yachts, Gulfport, MS

• Ensured the Company maintained compliance with all applicable Federal, State, and local regulations through training, verification and enforcement of company health and safety policy and procedures.

Branch Manager May 2005 – Mar 2012

Ameri-force Craft Services, Moss Point, MS

• Managed, mentored, recruited through the entire recruiting lifecycle for various craft and professional positions

• Developed relationships with a diverse group of internal and external personnel in order to ensure skill set and positions are mapped accurately and in a timely manner

• Responsible for employee’s payroll accuracy, assist in safety site inspection and also accident/incident investigation.

• Provided new employee safety orientation

Coordinator/ Safety Inspector Nov 2003 – April 2005

Worldwide Labor, Philadelphia, PA

• As a Safety Inspector, duties required to acts as a liaison between the Company and its registrar and customers on Quality issues including Quality Audits and stating the Company’s positions to customers concerning alleged quality issues;

• Directly communicated with Senior Management to raise quality and interaction of processes and process control issues that affect quality, with regard to any projects

• Provided input for Management Review through periodic updates of the current status of the overall projects in guidance with OSHA rules and regulations.

Safety Superintendant Oct 1996 – Nov 2003

Friede Goldman/ Signal, Pascagoula, MS

• Overall responsible of the shipyard safety rules and regulations are enforced according to OSHA.

• Responsible for training of safety staff that consist of 30 safety representatives.

• Training included lock out tag out procedures, respirator fit test training, competent person training, as well as MSDS training, Lockout tag out, CPR / first aid, Blood borne Pathogens.

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• Wrote and developed all safety rules in regulations for the entire shipyard in compliance with OSHA rules and regulations.

• Maintained records as required by law and the company

Safety Representative June 1986 to Sept 1996

Ingalls Shipyard, Pascagoula, MS

• Ensured that Company maintained compliance with all applicable Federal, State, and local regulations through training, verification and enforcement of company policies,

• Conduct daily site inspections/audits, on the vessel assigned for compliance, participated in accident investigation to determine root causes.

EDUCATION

Jackson State University, Jackson, MS Aug 1978

Bachelor of Science, Finance

CERTIFICATION

OSHA Maritime 5400-5410 Feb 2013

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