Manager Customer Service

CHARLESSE P. PEAT

**** ******** *****, *****, * ichigan 48509

Email: ********@*****.*** Cell: 810-***-****

Skills Highlights:

• Expertise in strategic planning, market plan execution, budgeting/finance, customer service,

and staff t raining, supervision and mentoring.

• Highly skilled in pricing strategies, competitor and market analysis, banking services, staffing,

management reorganization, new product roll out, and targeted marketing.

• Successful in developing and executing innovative corporate policies and procedures. Proven

t rack record of streamlining workflow and creating a team environment to increase

p roductivity.

Experience:

Westwood Community Schools- I n kster, M I A pril 2013-

Present

Temp Secretary

• Serve as secretary to the assigned supervisor; greet visitors and answer telephone, provide

i nformation; keyboard correspondence and related matters; prepare and maintain files and

records.

• Prepare general correspondences, memorandums, reports, schedules, purchase orders and other

materials from rough draft, copy, marginal notes or verbal instruction.

• Answer correspondence as directed by supervisor.

• Maintain appointment calendar, schedule appointments, conferences, and meetings.

• Check and review a variety of data for accuracy, completeness and conformity to established

s tandards and procedures.

• Collect and prepare data for records and reports.

• Maintain records and generate appropriate reports.

• Compile and produce statistical information and reports.

• Requisition supplies and materials for office and office copy equipment.

• Maintain financial t ransactions of office funds.

• Receive, route, sort, and process mail.

• Perform multi-pragmatic tasks successfully.

• Maintain filing system as required by supervisor.

• Operate standard office equipment to include word-processing and data processing equipment,

copiers, laminators, etc.;

• Maintain confidential information of office related information.

• Take all necessary and reasonable precautions to protect students, equipment, materials, and

facilities.

• Comply with and support school and division regulations and policies.

• Perform related tasks as assigned by building administrator(s) in accordance with the

school/policies and practices.

N ike - Birch Run, M I F ebruary 2012-

Oct 2012

A pparel Specialist (Manager)

• T rain and supervise new and old employees in order to maximize service

• M anage all aspects of apparel merchandising, window displays, and stocking

• M aintain reports on apparel sales and inventory levels

• Work collectively with management team to maintain positive productivity within store

• Assist manager in everyday store operations

Jones New York - Birch Run, M I J une

2011- Jan 2012

Assistant Store Manager

• Train and supervise 11 full and part time personnel

• Manage all aspects of merchandising, window displays, and stocking

• Ensure excellence in customer service and resolve all problems at the store level

• Compiled sales t racking and reporting, inventory control, and employee payroll

• Work directly with vendors to confirm and verify shipments

• Responsible for overseeing the entire store operations

• Assist manager in all areas of resets, remodels, relocations, and new store openings

Jimmy Jazz - Flint, M I M ay 2009-Ma rch

2011 Assistant Store Manager

• Responsible for every phase day-to-day store operations

• Established sales goals managed budgets and devised sales forecasts

• Maximized sales and profitabili ty of assigned areas through execution of company programs

• In terviewed, hired, t rained, mentored, coached and evaluated performance of 20 hourly

associates

• Responsible for personnel management, merchandise selection and presentation

• Worked with store managers to ensure merchandise changes aligned with sales patterns

Man Alive - Ha rper Woods/ Taylor, M I September

2007- May 2009

S tore Manager

• Supervised management team to ensure high volume of merchandise sales patterns

• Successfully maintained stores shrink, by posting a .44% shrink report. (Company standard .

94%)

• Compiled and filed records of office activities, business t ransactions, and expenses

related to facility

• Maintained company personnel files, contracts, policies and invoices

• Compute, record, and proofread data and other information, such as records or reports

• M aintained and updated database systems on merchandise inventory

• Reviewed files, records, and other documents to obtain information to respond to requests

McLaren Regional Medical Center –Flint, M I J anuary

2001- May 2005

M edical Records Clerk

• Successfully create new patient charts as well as removed patient's records from charts to be

reused

• Efficiently ret rieve patients lost data when it couldn’t be found

• Worked closely with doctors and nurses in order to assure the confidentially of the patient’s

records

• Transferred all paper records to computer files, while maintaining paper files for reference

Fer ris State University - Big Rapids, M I J anuary

2001- May 2005 Office Assistant

• Helped new students with scheduling and financial aid processing

• Assured and maintained confidential student files

• Processed and maintained new student orientation packages

• Assisted department director with assurance of day-to-day departmental operations

Education:

Ferris State University A ugust 2000 - May

2005

Bachelor of Science – Public Administration

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