Customer Service Technician

Dameous R. Newsome

757-***-**** ***** Lankford Ln. Smithfield, VA 23430

**************@*****.***

Qualifications: Recognized as an extremely motivated HVAC technician with

a strong background in laborers work to repair and install heating, air

conditioning and refrigeration unites

Education:

H.S. Diploma Smithfield High; Smithfield, VA June 2005

HVAC Certification Everest College; Chesapeake, VA May 2013

Professional Experience:

Crew Leader Two Guys and A Truck Moving Company; Virginia Beach, VA

June 2011 - June 2012

. Provided leadership and technical expertise to moving teams

. Communicated the necessary job status data to team members to assure

the successful operation and completion of moving system

. Provided excellent written and verbal communication skills and

excellent customer service

. Developed and managed key relationships with clients for future

endeavors and partnerships

. Earned excellent marks on performance reviews and excellence in areas

including work volume, accuracy and quality; ability to learn and

master new concepts; positive work ethic and commitment to providing

unsurpassed service

Floor Technician Wal-Mart; Suffolk, VA February 2009 - January 2010

. Performed routine floor care, including, but not limited to scrubbing,

refinishing and buffing of floor surfaces

. Insured that all entrance ways were clean and that they were

maintained

. Followed cleaning procedures in a safe manner and completed all

assignments as scheduled

Appliance Installer South Side Plumbing; Smithfield, VA August 2008 -

January 2009

. Provided air conditioning installs for Residential and Commercial

services

. Replaced worn and defective parts such as switches, bearings,

transmissions, belts, gears, defective wiring

. Observed and examined appliances during operation to detect specific

malfunctions such as loose parts and leaking fluid

Skills:

. Knowledge and ground-level experience within the HVAC industry

. General knowledge of mechanical, electrical, and electronic components

of HVAC systems

Certifications:

. EPA Certification

. 410A Certification

References available upon request

Contact this candidate