Customer Service Administrative Assistant
Resume:
Brandy Seville
Administrative Assistant
Twentynine Palms, CA 92277 ********@*****.***
Profile
Accomplished Administrative Assistant, possessing extensive experience serving as a resourceful and enthusiastic leader with solid analytical, interpersonal and organizational skills, proven beneficial in effective multi-tasking skills while supporting Leadership, fostering long-term organizational sustainability.
Background owning responsibility for office and client management with a passion for driving excellence and building customer loyalty and confidence.
Exceptional communication skills with an emphasis on teaming and relationship building traits embrace lasting partnerships and ongoing referral business opportunities. Professional market disciplines include Real Estate, Automotive, Hospitality and Government.
Key Strengths
• Outstanding Multitasking Skills, Sensitivity to Deadlines
• Effective Problem Solving Experience
• Organized, Articulate and Resourceful Leader
• Superior Presentation and Collaboration Skills
Experience
PepBoys Automovive- Vallejo, CA – Santee, CA Present
Service Writer/Adviser
• Provide exceptional customer service to customers that are looking for auto repairs
• Answer multi-line phone system and answer questions pertaining to auto repairs and administration issues
• Manage up to ten mechanics and the projects and repairs that they are making
• Writing and typing up work orders for multiple vehicles
• Complete administrative duties both in filing and in company based computer systems
TruGreen LandCare- Fairfield, CA October 2010 – June 2011
Region Assistant/ Executive Assistant
• Type Informational Emails and Report in Excel, Outlook, and Word
• Run Financial reports weekly and update Intranet system with changes
• Answer multi-line phones
• Process Payroll for employees each week and make sure direct checks are cut if needed
• Over see the activity of more than 10 employees
• Oversee the hiring of sales team members for the Region
• Assist the Region Manager in all special projects and document their success
• Input information directly to servers and generate estimates for clientele
• General Office work of filing and collating, minor billing and coding, and extensive work with excel
Pacific West Management - Suisun City, CA October 2009 – November 2010
Night Service Manager
• Ensure the safety and welfare of 250+ tenants on a nightly basis
• Enforce rules and respond to tenant complaints
• Partner with senior management to advertise upcoming events and promotions
• Produce and run nightly reports on the abnormal activity on the property that would be in violation of tenant lease agreements
Jiffy Lube - Fairfield, CA June 2009 - August 2009
Lube Tech
• Greet customers with a smile and excellent explanation of our services
• Input customer requests to the computer
• Perform auxiliary services such as window washing, prepare oil and air filters and change oil in client vehicles.
Mommies English - Tokyo, Japan March 2008 - May 2009
Teacher
• Teach (ESL) English as a Second Language - Students ranged from 4yrs - 25yrs of age
• Design, develop and deliver lesson plans
• Coordinate and assist students on field trips to American speaking stores and entertainment facilities
• Graduated 3 adult classes and 2 children's classes into the intermediate level, and 2 adult classes and 1 children's class into the advance or fluent level
Aafes - Clarksville, TN February 2007 - March 2008
Chef/ Head Cashier
• Short order chef which included raw food prep and kitchen clean up
• Managed cash handling and register usage
Lead Cashier Tokyo, Japan
• Provide exceptional customer service
• Managed register cash handling
• Assist customers in making their final selections and providing friendly atmosphere
Americas Best Inn - Clarksville, TN February 2006 - February 2007
Desk Clerk
• Offer outstanding customer service and respond to guest requests
• Register incoming guests and check-out of guest finishing their stay
• Answered a multi line phone system, taking reservations and entered data into an advanced computer registration system
Finish Line - Clarksville, TN July 2004 - February 2005
Sales Rep
• Assisted customers find products that would fulfil their specific need
• Recommend products that would enhance their experience with their purchases
• Attaining repeat and loyal customers due to out standing customer service
• Managed innovative ideas for marketing saving on expenses while driving revenue and sales
City of Vacaville - Vacaville, CA June 2001 - June 2004
Recreation Aid/ Admin Assist
• Managing the snack shops and revenue at various baseball fields throughout the city
• Answered phones and worked with customer questions regarding city wide activities
• Participated in children's day camp supporting the needs of the Counselor
• Managed inventory of products and equipment
• Responsible for purchasing equipment and maintaining accounting procedures
Rio Lindo Acadamy - Healdsburg, CA September 2000 - June 2003
Office Aid
• Provided exceptional customer service
• Answering multiple incoming phones
• Collate student files
• Provide data reporting to supervisor
• Maintained cleanliness of facilities to include upkeep of the facility pool and gymnasium
Skills
General office duties
Sales and service
Typing (40wpm)
Customer oriented
MS Windows proficient
MS Word & Excel
HTML & Font-Page
Organized filing and collating
Brandy Allee 707-***-****
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