Customer Service Sales

LinkedIn:

http://www.linkedin.com/pub/kelsey-sherwood/1b/ba/3bb

Key Qualifications

. Leadership Skills managed and organized teams in order to meet

deadlines to achieve goals

. Communication Skills exceptional ability to communicate within a

business organization as well as with individuals

. Creativity ability to think "outside the box", identify new

opportunities and trends in order to achieve business objectives

. Athletic Knowledge experience with coaching, training and playing at a

high school and collegiate level

. Continuously active in new and emerging social media networks.

. Years of customer service experience and knowledge

Professional Experience

Catalyst Fitness Buffalo

Depew, NY

Fitness Counselor May

2013- Present

. Greet and tour new members throughout the club

. Discuss packages and services of the club

. Sign up members and discuss fitness assessments

. Manager on Duty when in the club

Search Engine Optimization Marketing Consultant

Amherst, NY

Mainstreethost

January 2011-April 2013

. Implementing creative SEO strategies for clients websites to improve

organic search results and generate qualified leads

. Create content, keyword research, link building strategies, and coding

optimization in order to improve rankings in organic search results

. Maintain social media marketing campaigns to provide maximum exposure

of products and services

. Conduct Customer Service Calls to obtain the needs and goals of the

clients and their business

Front Desk Sales Associate

Hamburg, NY/Cheektowaga, NY

World Gym

September 2010-April 2013

. Sell memberships and familiarize clients with the fitness center

. Schedule appointments for new clients with trainers and nutritionists

. Call members to ensure billing and contract information is correct

. Provide Customer Service to all current clients and incoming new

members

Operations Assistant West Palm

Beach, FL

Palm Beach County Sports Commission March 2010-

August 2010

. Promoted Sports Commission produced events

. Obtained prospective clients by cold calling, e-mail blasts, and

social networking

. Used Excel to create invoices, event lists and update memberships

. Kids Fitness Festival, Palm Beach Challenge, Hall of Fame, Sam Budnyk

Scholar Athlete Award, USSSA State Basketball Tournament

Sales Associate Dunkirk,

NY Boca Raton, FL

T.J MAXX November 2007

- August 2010

. Completed projects in an efficient and timely manner

. Communicated advertisements and sales promotions effectively to

consumers

. Ensured the proper display of merchandise on store floor

. Aided consumers with their shopping needs by providing friendly

customer service

. Provided each customer with a positive in-store experience

. Motivated fellow employees to push our TJX MasterCard by reinforcing

the benefit

Educational Experience

Lynn University Boca Raton,

FL

M.B.A in Marketing (Accelerated M.B.A) August 2009-

August 2010

?Human Resource Management ?International

Marketing

?Integrated Marketing Communications ?Special Topics

in Marketing

?Marketing Management in a Global Economy ?Leadership and

Management of Business

Organizations

State University of New York at Fredonia

Fredonia, NY

B.S in Sports Management September

2005-May 2009

?Marketing & Public Relations in Sport ?Economics of Sport

?Sport Psychology ?Principles of

Sport Management

?Facility Management ?Event Management

?Weight Training ?Coaching

Techniques

?Marketing Foundations ?Technology in

Sport

Skills &

Competencies

. Computer Competency; Microsoft Office, Excel, Word, PowerPoint,

Outlook, Dartfish, CRM

. Social Media; Twitter, LinkedIn, Facebook, YouTube, Foursquare, Google

+, QR Codes, Pinterest

. Leadership; Summer League Basketball Coach, SUNY Fredonia Softball,

Special Olympics Volunteer

. Athletic Knowledge; Collegiate Level, Basketball, Volleyball,

Softball, Weight Training, Cardio Training, Fitness/Nutrition

Maintenance, CPR/AED Certified, ISSA Certified Personal Trainer

Contact this candidate