Customer Service Sales
Resume:
K i r in H i ra
Scarborough, ON M1B 5J7
*****.****@*****.***
Dedicated customer service manager with 8+ years of experience in “big box” retail and food
service settings. Consistently achieve record-high customer satisfaction rankings,
improvements to the bottom line and turnaround of underperforming operations.
Respected builder and leader of customer-focused teams; instill a shared, enthusiastic
commitment to customer service as a key driver of company goal attainment. Lead by
example and ensure the execution of all safety, security, quality and store operations policies.
Areas of Expertise
Customer Service Management Customer Satisfaction Enhancement T raining & Development
Complaint Handling & Resolution F ront-End Supervision Cost-Reduction Strategies
Retail Operations Management Sales & Margin Improvement Order Fulfillment
Customer Retention Quality & Performance Strategy & Target Management
Professional Experience
TCR –Customer-service & CollectionsAgent (2012-2013):Advanced to increasingly responsible
position, culminating in management role with oversight for small to medium accounts.
M aintained high standards in workforce safety and complied with regulatory guidelines.
Selected Contributions:
• Worked for Capital One portfolio.
• Reviewing customer's overdue balances.
• Resolved customer billing disputes and escalates to supervisor as required.
• Delivering duplicate invoice copies.
• Dealing with small and medium accounts.
• Handling all escalations and retention accounts for small and medium
businesses.
Tandoori Pearl Restaurants & Catering Inc- Catering Sales Manager
(2011-2012): Foster an environment in which guests enjoy high levels of service and
employees are motivated to deliver top performance. Manage front-end operations
C reating a targeted game plan for increasing Regional Catering Sales involving
s trategic planning, cold calling, presentation skills, and effective closing sales
techniques.
Managing existing accounts, to ensure ongoing support and repeat catering sales.
Working closely with clients and industry professionals to uncover and pursue
additional business.
Working closely with Banquet Coordinators, to stay abreast of customers, t rends and
lead opportunities.
Creating and utilizing an ongoing Prospect list, in order to ensure incremental growth.
Actively participating in networking events.
Maintaining daily, well- documented information in Database System, resulting in
superior account service and increased revenues.
Ut ilizing software as well as other online resources to maximize organization, game
p lan and follow up.
Focusing on revenue-producing activity and maximizing selling time by dedicated 80%
work t ime on direct Sales efforts.
Working closely with other members of the Catering Department and Upper
M anagement to create new approaches to Increasing Sales.
Iqor: Senior Agent(2008-2011): Advanced to increasingly responsible position, culminating
i n management role with oversight for small to medium accounts. Maintained high
s tandards in workforce safety and complied with regulatory guidelines. Selected Contributions:
• Worked for Virgin Mobile portfolio.
• Reviewing customer's overdue balances.
• Efficiently and accurately executed tasks within collections area.
• Interacted with customers.
• Identifying write-off accounts.
• Delivering duplicate invoice copies.
• Wireless solution implementations included data and voice applications.
• Handling all escalations and retention accounts for small and medium businesses.
THE Bay, WILLOWDALE, CA (2007-2009):
• Worked as a cashier.
• Assisted in the training of new customer service representatives and associates.
• Opened new accounts for HBC credit cards.
• Helped to imrove the sales in business in ladies wear.
• Highly initiative and motivative.
• Ability to negotiate with people even in any difficult situation.
Education and Training
CALC Toronto, ON 12 Grade high school
Queen Mary College Lahore PAKISTAN Bachelor in Sciences Training:
Completed numerous courses and seminars in customer service, sales strategies,
i nventory control, loss prevention, t ime management, leadership, performance
assessment and food safety.
Computer Skills:
• Ms Word
• Ms Excel
• Ms Powerpoint
Contact this candidate