Project Manager Management

Witold J. Wasniewski

***** ******* **** ***** ( Pflugerville, TX 78660 USA ( Tel: +1 (248)

- 720-8448 (***********@*****.***

Summary of Qualifications

DIRECTOR OF CONSULTING ( SENIOR PRINCIPAL ( PROGRAM MANAGER

A results-oriented manager with highly developed analytical skills and an

international mindset, who works with executives to develop mission

critical solutions. A big-picture thinker and change agent who has seen the

IT industry inside and out. Hands-on experience with international multi-

year/ multi-million dollar IT outsourcing. Leverages Industrial

Engineering skills for process improvement via re-engineering and quality

improvement with Lean 6-Sigma and QFD. By applying this toolkit is able to

define the "right" solution for a company seeking dramatic process

improvement and competitive advantage.

Core Knowledge & Expertise:

Multimillion Dollar IT & Business Strategy International Team Building & Leadership

Revenue Creation Execution Program Management & Program Audit

CRM - Contract, Customer Acquisitions Methodology Consulting & Quality Improvement (CMM)

Outsourcing Business Process Organization, Operations, Cross-Culture Management

Profit Delivery & Growth Optimization

RAD/SCRUM Sarbanes Oxley Audit &

Design/Development SAS70

Relevant Experience:

SENIOR PROJECT MANAGER

Detroit, Michigan

Strategic Staffing Solutions( Banking and Credit Card Systems IT Program Management

Office, ( March 2011- present

Program and project manager interacting with IT teams and Business sponsors at

Capital One Bank. Led multi-disciplinary teams to quantify, scope, justify and

deliver key IT initiatives. Worked with Portfolio Managers and the PMO to ensure the

projects stayed on budget, key issues and risks were identified and resolved, and

ensure the project remained compliant to PMO guidelines using Clarity.

Key Contributions & Achievements:

Provide full life-cycle project leadership (from concept, to budget,

requirements/process, design, architecture, code and test, communications and

training, release and warranty support) to key projects at Capital One such as Stucky

conversion to ACBS, ACBS/PayPlus (FundTech) Commercial Loan Wire Transfer Automation,

Credit Path for Basel - (EAD/EAE w RWA) Exposure at Default/ Exposure Aggregation

Engine w Risk Weighted Assets, New Model Banking, Merchant Services Portfolio

Integration (TSYS), and Signature Authorization.

Organized and managed teams of technologists to establish and modify web

architectures, define and configure rules engines, and integrate internal/external

systems in both commercial and consumer retail banking. Communicate the Solution

Delivery Methodology to project teams and work with Business Owners to ensure the

essence of their projects are understood by the team and properly delivered.

Developed Commercial Bank application project portfolio priorities against

organizational objectives. Identified relative value of each project against its

ability to deliver results meeting objectives. (see APICS white paper "Developing a

Dynamic Budgeting Model")

Mentors PMs and Conveys the critical PMO controls to the project teams by leveraging

the proprietary Solution Delivery Methodology, Clarity PM Portfolio Management,

Waterfall and Agile approaches, MS Project, Risk Management, Vendor management (ACBS,

Fidelity, TSYS, ACBS, FundTech, SQN), and Knowledge Link.

SENIOR PRINCIPAL

Troy, Michigan

AMDOCS( SLA Program Development, SOX Audit, Customer Survey Mgmt ( March 2003- Nov

2009

Program and project manager interacting with all Amdocs teams on the AT&T Advertising

Services outsourcing in all program services. Negotiated with the client on SLA

program implementation and worked to improve efficiency and quality of all processes

- including WRF, Continuous Improvement, and Customer Survey Results. Included the

development of Service Level Contract Metrics, SDLC methodology development, quality

management, project auditing, SOX Audits, and Customer Satisfaction Improvement

Plans.

Key Contributions & Achievements:

Responsible for ensuring that $2M in potential annual contract liabilities for a

$700M+ outsourcing were not incurred. Led teams in development of metrics,

negotiating metric updates with clients, implementing annual Continuous Improvement

(CI) metrics, and managing issues to ensure no contract penalties were incurred.

Improved program change control by streamlining the WRF process by 66%. Using 6-sigma

and re-engineering principle, worked with Business and all IT teams to identify and

remove bottlenecks - and improve the quality of work effort and duration estimates.

Led teams in complying to Sarbanes Oxley (SOX) and Payment Card Industry (PCI) audit

requirements for the outsourced IT function. Required coordination of 2 separate

internal audits (SAS70 for Legacy and Future system) along with client's Finance SOX

audit. Project required working with IT managers, business clients, 2 auditing firms,

implementing process improvements, for over 500 process controls.

Established, implemented, and reported results of monthly project review process to

ensure PMs are following Defined Site Methodology to ensure satisfactory CMM scores.

SENIOR PROJECT MANAGER

Troy, Michigan

Ameritech Advertising ( PMO Methodology Consulting and Implementation across the

enterprise ( March 2002 - March 2003

Provided project management services and direction to information technology projects

in SBC Directory Operations (SBCDO), and worked with clients to develop plans for key

business initiatives - including SBC-Pacific Bell-Ameritech merger programs.

Key Contributions & Achievements:

Reconciliation of $600M Telco/YP Accounts Receivables balance to a monthly balance of

$10M. Worked with a team including the CFO, VP of IT, VP of Sales, Director of

Finance, Director of Customer Service, Director of Sales, and their direct reports.

Developed and Managed a project plan that required the team to review all financial

processes and then define manual work-arounds to reduce the outstanding balance.

Implement multiple AR-Billing system improvements by reviewing and improving

processes, while application updates were delivered.

Developed relationships and spearheaded communications with multiple business units

and companies to agree on program progress.

PROGRAM MANAGER

Southfield, Michigan

Decision Consultants, Inc. (DCI)( Managed multiple IT PMO and Project

Implementations( Sept 1998 - March 2002

Delivered PM consulting services while providing direction to PMs and vendors engaged

at automotive finance (Ford Credit, GMAC, DMC), telecom (Ameritech), and utility

(Consumers Energy) clients implementing Project Offices and IT projects. Focused on

marketing the firm's consulting services, managing multiple projects, project audits,

client account management, developing strategic accounts, collections, and presenting

the firm's products and services.

Key Contributions & Achievements:

Increased margins on a major account from 35% to over 50% and maintained all delivery

parameters with account teams.

Proposal development for a dealer inventory system for an Automotive OEM Service

Parts Organization resulting in $12M system project.

Facilitated all project processes on client projects to maintain CMM level 3

requirements from corporate PMO. Created/Implemented/Supported PMO and PM processes

including: Health Checks, Issue/Risk/Financial Tracking, Budgeting, Estimating

(Function Point-SEER), Quality Testing (RTM, Zero Defects)

DIRECTOR OF CONSULTING

Ann Arbor, Michigan

Energia, LLC ( Doubled Major Account Revenues ( Sept 1996 - Sept 1998

Developed consulting services and account strategy for a major telecommunications

client resulting in doubling account revenues. Starting as the lead consultant, was

responsible for developing and managing the client relationship, recruiting,

interviewing, hiring staff, and implementing mission critical applications.

Key Contributions & Achievements:

Doubled account revenues for a major telecommunications client by defining consulting

services, project management activities, and account strategy with company

management.

Mentored and trained new staff as they were added to the project team. Utilizing

management project reviews, managed projects risks and resolved issues and changes to

facilitate project completion and profitability.

Implemented new project control and IT control processes for the Development and

Maintenance activities. Included Project Plan(Charter), Process Architecture (process

maps-Action Workflow), Requirements Prioritization (QFD), and Testing (RTM).

Developed $150M Annual IT Operations Budget for supporting an entire wireless Telco

business. Established relationships with Finance to define parameters and needs of

budget process, defined Corporate and Division objectives with the VP of IT and

Finance. Facilitated sessions with IT Directors to develop the overall budget. (see

APICS white paper "Developing a Dynamic Budgeting Model")

PRINCIPAL

Chicago, Illinois

Technology Solutions, Inc. ( Development of Call Center Solutions using RAD/SCRUM (

August 1995 - Sept 1996

Led call center (CTI) feasibility, development, and implementation projects for

cable, telecommunications, distribution/retail, and health care clients. Served as

project manager, business analyst (requirements definition and financial modeling),

process improvement analyst, and team lead for implementation initiatives.

Key Contributions & Achievements:

Designed and implemented a financial model which demonstrated a 300% return on

proposed $80M project to implement a call center to support a 350 warehouse MRO

company. Defined and coordinated nation-wide survey of 25 facilities which included

interviews and time study of all operations, then applied technology solution and

cost savings to complete model development.

Developed a functional call center for a cable company in 18 weeks with a $185K

budget, based on Client/Server model using object oriented design. Responsible for

implementing the vision of Marketing Manager and defining detail requirements.

Supported completion of a nurse out-patient care call center for a major health

service provider.

Developed cohesive teams by assembling individuals from company and sub-contractor

resource pools.

PROJECT MANAGER/ CONSULTANT

Troy, Michigan

CDI( Develop High Performance teams to create regulatory solutions( March 1993 -

August 1995

Coordinated government regulatory projects at automotive manufacturing and energy

utility (nuclear) clients. Position required quick definition of team roles and

creation of a cohesive project team from CDI and other vendors to develop

client/server solutions using RAD/SCRUM, Process Engineering, 6 Sigma, and QFD

techniques.

Key Contributions & Achievements:

Developed a functional VOC tracking regulatory system for an automotive OEM in 12

weeks with a $150K budget using Document Management, Client/Server model, Oracle, and

Object oriented design with a MainFrame interface. Responsible for implementing the

vision of the VP of Environmental Controls.

Designed and implemented a functional contractor tracking system for a nuclear power

plant overhaul in 16 weeks with a $250K budget. Solution used the Client/Server

model with a "game like" GUI.

Responsible for developing the vision for managing a 24 month shutdown of a nuclear

reactor. Defined detail requirements by establishing program objectives, and process

workflows for security, health, training, certification, and work/nuclear/military

experience.

Additional Information

Education:

MSE Industrial and Operations Engineering, (University of Michigan, Ann Arbor, MI

USA)

BSE Industrial and Systems Engineering, (University of Michigan, Dearborn, MI USA)

Affiliations & Certifications:

Institute of Industrial Engineers (IIE): Regional Vice President, Chapter President,

Senior Member, Treasurer

Project Management Institute (PMI), member

American Production and Inventory Control Society (APICS): CPIM Certified, Senior

Member

Optimists International: Charter Board Member, Junior Golf Tournament Chairman

Boys Scouts of America, Ojibawa Council, Recruiting Committee, Eagle scout

Publications

"Developing a Dynamic Budgeting Model", 2004 APICS Annual Conference; San Diego, CA

"Using QFD and Workflow Mapping to Develop System Requirements", 1998 QFD Annual

Conference; Novi, MI

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