Customer Service Sales

Laurie A. Soster

***** ****** ***** ***** ********** Heights, OH 44130

Phone: 440-***-**** ******.*.******@*******.***

* *********

• To obtain a position where I can utilize my skills and experience while

contributing

to the goals of the company.

2 Computer Skills

2 Microsoft Excel, Word, Power Point, and Lotus Notes

3

4 Accounting Software

• AOM, OnBase, Business Objects, Oracle, Peachtree Accounting, ADP Payroll,

Quickbooks Accounting, and QAD

1 Work Experience

Accounts Payable Processor/Mail with Financial Shared Services

Sherwin Williams 2004-Present

• Responsible for opening and sorting mail for the department

• Communicate with vendors and SW Plants/DSC on invoice related questions

• Analyze and resolve issues with invoices

• Assist in processing invoices using Readsoft program and through QAD

• Scanning raw material invoices and workflow invoices into readsoft program

• Completed transactional Lean Training on October 2011

• Respond to vendor calls or emails about payment status

Customer Service/Sales Support Staff/Receptionist/Administrative Assistant

MetLife Financial Services – Cleveland OH 1998-2003

• Administrative, clerical duties, and Receptionist

• Marketing for the sales agents and scheduled appointments

• Assisted in Annuity and Life Insurance Presentations

• Order office supplies and maintain the copy machines

Bookkeeper/Secretary

R.J. Mac Gillis and Sons, Inc. – Cleveland OH

1994-1997

• Performed accounts receivable and accounts payable functions

• Performed Bank reconciliations

• Payroll taxes, sales tax, 401 (k) deductions, ADP payroll

• Paid vendors using Peachtree accounting software and QuickBooks

• Collections

2

3 Education

1981 Graduate of Midpark High School

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