Sales Customer Service

BRIAN K. JACKSON

*** ****** ******* ****, **********, PA 15228

Email: ********@*****.***, Phone: 412-***-****

Sales/Management Experience and Qualifications

Dynamic and accomplished individual experienced in operations management, sales and marketing, with a proven ability to drive revenue growth by identifying, developing, and managing personnel and new business opportunities.

• Actively involved in construction and mechanical trades with a focus on HVAC/R since 1988.

• Design, sales and management of residential and commercial HVAC/R projects up to $100,000.

• Experience with ownership and operation of small businesses since 1994.

• Success building relationships and working with residential and commercial clients, construction and facility managers, C-level executives, business owners, vendors, and other professionals.

• Effective management of both technical and administrative staff of up to 30 personnel.

• Provide professional counsel and training in: sales, customer service, policies and procedures, and technical education.

• Develop policies and procedures, annual forecasts, marketing plans, and sales strategies.

Professional Employment History

Beverly Heating & Cooling (d/b/a Beverly Services)

Bethel Park, PA - 412-***-****

Director of Service Operations, November 2009 – April 2013

• Played an integral part in increasing department revenue an average of 20% per year.

• Client account management and sales of commercial and residential HVAC, plumbing and electrical contracts.

• Oversee customer relations for service department and contribute to company’s success as a recipient of the Market Place Ethics Award from the Better Business Bureau.

• Manage a staff of 20 - 25 field personnel and 5 administrative personnel.

• Monitor technician performance and implement incentive plans.

JMD Corporation

Morgantown, WV - 304-***-****

Vice President of Operations, May 2005 – October 2009

• Managed service department, and provided field oversight of contract jobs, contributing to increase of company revenue from $1 million in 2004 to $2.3 million in 2008.

• Client account management and sales of commercial and residential HVAC/R contracts.

Jackson Heating & Air, LLC

Kingwood and Morgantown, WV (Sold in 2005)

Owner/General Manager, May 1994 – May 2005

• Started HVAC Company for $9000 and grew business to $1 million in annual revenue before selling in 2005.

• Directed company growth to become the largest HVAC contractor in Preston County, WV.

• Managed all sales and marketing, human resources, accounting, and operations aspects of business.

• Partnered with community and charitable organizations, and was recognized as a strong supporter of community interests and development.

Education, Training and Development

Community College of Allegheny County, 2011 - Present

• Psychology major with a focus on Industrial Organizational Psychology; 4.0 GPA.

West Virginia University, 2007

• Psychology (No designated major)

Prince George’s Community College, 1990-1991

• Refrigeration and Air-Conditioning

Central Preston Senior High School, 1986-1990

• High School Diploma

• Building Construction

Other Business and Management Training

• Carrier University, Grandy & Associates, Morrison Consulting, Premier Mentoring, Wayne J. Atkins

Other Technical Training

• Carrier, Monongalia Technical Education Center, Refrigeration Service Engineers Society as well as specific product training from a number of equipment manufacturers.

Awards

Top Dealer – 2004

• Recognized by Carrier Corporation distributor Standard Air & Lite of Pittsburgh, PA.

Entrepreneur of the Year – 2003

• Awarded by Preston County Chamber of Commerce; Kingwood, WV.

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