Manager Management
Resume:
Amy Porter
** ****** ****, ******* ** *****
Cell: 434-***-****
***********@*****.***
Professional Profile
Ambitious Director of Operations who creates strategic alliances with organization leaders to effectively
align with and support key business initiatives. Builds and retains high performance teams by hiring,
developing and motivating skilled professionals.
Skill Highlights
Multi-unit Operation Management
Leadership/communication skills
Team Leadership
P&L Management
Customer Relations
Training and Development
New Restaurant Openings
Project Planning/Management
ServSafe Instructor/Proctor
Skills and Accomplishments
Multi-unit Operator:
Handled all functions related to training for Southwestern Market in Virginia (Applebee’s).
Managed operations for a franchise of fast casual restaurants in Richmond and Shenandoah Valley.
Implemented P&L management and cost control initiatives on the store level to increase profit by
over 30% in one year.
Project Management:
Recommended changes needed for menu strategy and became a test market for a new pricing
strategy for the Company.
Developed new product line for catering with cost analysis, distribution, menu development and
marketing and rolled out to franchise.
Training and Development:
Certified and maintained training locations and teams to develop and train new management.
Launched well-received program of professional development courses for all management.
Created and implemented new management training program for fast casual franchise.
Created and implemented new catering position and procedures to two franchises within the
company.
2000 – 2006: Training General Manager – Applebee’s Neighborhood Grill & Bar
2003: General Manager of the Year – Applebee’s Neighborhood Grill & Bar
2013: Catering Summit – McAlister’s Deli
Consulted with top leaders in the corporation to develop catering for the company.
Professional Experience
Miller Group – USA April 2009 to Current
Director of Operations
Richmond, VA
Applebee’s Neighborhood Grill & Bar May 2007 to September 2008
Regional Training Manager
Charlottesville, VA
Applebee’s Neighborhood Grill & Bar April 1995 to May 2007
Training General Manager
Charlottesville, VA
Education
Virginia Commonwealth University
Richmond, VA
Piedmont Virginia Community College
Charlottesville, VA
Albemarle High School
Charlottesville, VA
References
Ryan Whitlock – Teach Stone
************@**********.***
Mike Lemieux – Applebee’s Neighborhood Grill & Bar
Louis Cambeletta – Applebee’s Neighborhood Grill & Bar
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