Customer Service Administrative Assistant

[pic]

OBJECTIVE:

To obtain a full-time position in which I can use my out-going personality,

education, many years of Executive Administration experience, Human

Resource experience, computer skills and customer service skills.

SKILLS: People oriented individual, personable and love working with

internal staff and clients. Very detail oriented, organized and reliable.

I am a team player, take direction well, and am a fast learner. I have

over fifteen years experience in an Executive office environment utilizing

extensive computer skills. Efficient in Microsoft Office programs such as

Word, Outlook, Excel and PowerPoint. I posses the ability to multi-task and

complete work in a timely manner. I have experience working directly with

Administrative Executives and staff. Experience presenting in front of

large groups. Corporate event planning experience for entire school

districts and corporate professionals. Helped implement orientation

meetings for over one thousand employees. Work well under stressful

situations and comfortable working with people. Past experience

communicating with international clients via telephone and arranging travel

plans.

Education:

Kalamazoo Valley Community College

Otsego, Michigan

Graduated with an AAS Degree in Accounting in 1992

EXPERIENCE:

Orbit Marketing/Orbit Insurance/AGR Group - Currently Employed

Portage, Michigan

Human Resources Manager/Accountant/Administrative Asst.

Responsibilites include managing all aspects of Human Resources such as

hiring and recruiting employees and completing all employment paperwork and

maintaining employee information. Responsible for A/P, A/R, payroll for

several companies, utilizing my Excel skills to track insurance leads for

insurance agents. Process weekly commission reports and pay files, assist

Presidents of each company in daily tasks, customer service and internal

service to our sister companies.

Stryker Corporation 9/16/12 - 11/12 (Contracted Temp Position)

Portage, Michigan

Corporate Benefits Representative:

Responsibilities include processing Tuition Reimbursements for employees.

401K Loans/Withdrawals/Rollover processing for the company. Responsible

for weekly New Hire Reports and Termination Reports. High volume customer

service for 11,000 employees via phone calls and emails. FMLA processing

for leaves of absences. Life event changes in benefits, Wellness

Assessments, and setting up WebEx meetings for Corporation.

Portage Public Schools 10/2009 - 9/6/12

Portage, Michigan

Human Resources:

Responsible for recruiting and hiring Teaching staff, Paraprofessionals, as

well as all other staff utilizing the Consortium Applitrack software. Work

directly with the Director of Elementary and Secondary Education regarding

staffing for the district. Part of the team that is implementing our new

Human Resources system to lead the district to a paperless system. Utilize

and track department budgets, pay corporate bills using our financial

system, train Administrators on hiring procedures and software. Plan

meetings and events for the department and district. Work closely with all

Principals and Administrators and develop outside relationships with third

party companies. Track and run reports on staffing using our internal

software. Create PowerPoint presentations, track and develop necessary

spreadsheet needed for Administrators and Board of Education letters and

packets. Planned and presented meetings for large groups of new employees.

Planned luncheons, catering and organization for staff and Board of

Education.

Portage Public Schools - 4/2007 - 10/2009

Portage, Michigan

Paraprofessional/Special Education

Responsibilities include working directly with Special Education and

General Education Teachers to aid with special needs students. Teach and

follow specific children to enhance and modify their daily academic

curriculum. Utilize PPS computer programs such as Board Maker, Microsoft

Excel, Microsoft Word to create and track student progress via spreadsheets

utilized in IEP's and to create tools to develop learning.

StructureTec - (Part-time) - 2004 - 2006

Kalamazoo, Michigan

Administrative Assistant to President

Responsibilities include working directly with owner of the company.

Maintained schedules for drivers, paid corporate invoices, created monthly

newsletters, and scheduled monthly internal meetings. Planned quarterly

dinner banquets for clients. Utilized Microsoft office programs on a daily

basis and general office duties. Received "Employee of the Year" Award.

Left due to financial downsizing.

Marriott Healthcare Services (Part-time) - 2002 - 2004 (Division was

dissolved)

Portage, Michigan

Administrative Assistant to President

Worked directly under the direction of the President and Vice President.

Duties included paying company invoices, planning and attending client

meetings, special projects for presentations. General office

responsibilities, including typing letters, Powerpoint presentations and

keeping financial spreadsheets.

No Employment from 1994 - 2002 - Stay At Home Mother

Stryker Corporation - 1990 - 1994

Kalamazoo, Michigan

International Tax Accounting Assistant

Administrative Assistant responsibilities included: Worked directly for

Director of International Tax and three Tax Accountants. Duties included:

accounting duties, spreadsheet reporting, international correspondence,

international travel itineraries, expense reports, executive meeting

planning, and dictation. Developed and maintained client relationships,

customer service, as well, as general office duties. Extensive use of

computer software such as Excel, Power Point, Microsoft Word, Microsoft

Office Outlook.

First of America Bank Corporation - 1986 - 1990

Kalamazoo, Michigan

Administrative Assistant/Commercial Loans

Administrative Assistant to five Commercial Lenders. Responsibilities

included commercial documentation, completing loan documents and loan

payoffs. Direct customer service with Corporate clients both in person and

via phone. Responsible for creating and upholding positive client

relationships. Duties included working directly with lenders implementing

commercial loans for clients. Utilized Power Point, Microsoft Excel and

Microsoft Word.

PERSONAL REFERENCES:

Dealynne Sparks

Phone: 269-***-****

Vickie Kuehl

Phone: 269-***-****

Contact this candidate