Customer Service Administrative Assistant

Tamiko Smith

Front Desk Assistant

*** ****** **** - ********, ** 30213

*****************@*****.*** - 678-***-****

Offering a background of experience and training in administrative assistance, front office services, sales

support, customer service, public relations, office equipment operation, data entry, telemarketing, collections

and implementing policies and procedures.

Proficient in planning and completing projects to high standards in time-critical situations.

Strengths include excellent leadership, organizational and problem solving skills.

Able to easily establish and maintain effective business and customer relationships.

Consistently received outstanding performance evaluations in all positions held.

WORK EXPERIENCE

Custmer Service Assistant

Arise - Newnan, GA - 2009 to Present

Performed all phases of front desk assistance including contacting customers regarding pick-up of products.

Scheduled appointments and provided information to callers regarding services offered by company.

Performed general data entry including updating customer files.

Completed other duties in a timely and efficient manner as assigned.

Scanner Operator

AFFILIATED COMPUTER SERVICES - Newnan, GA - 2008 to 2010

Processed medical claims in accordance with health plan correct coding

Verified and scanned HCFA claim forms.

Reviewed and sorted claims for completeness and accuracy.

Telemarketer/Bill Collector/Inbound/Outbound Calls

VISITING NURSES - Peachtree City, GA - 2007 to 2009

Performed cold calling to potential clients to generate sales.

Contacted current customers to setup payment arrangements and collected on past due accounts.

Exemplary service rewarded with additional commissions.

Administrative Assistant/Customer Service Specialist

Teltech - Newnan, GA - 2005 to 2009

Provided administrative support including answering switchboard, faxing and copying special projects.

Processed and typed business correspondence.

Successfully entered data and filed confidential records.

EDUCATION

Medical

Georgia Medical Institute - Jonesboro, GA

2003

Newnan High School - Newnan, GA

1991 to 1995

ADDITIONAL INFORMATION

Basic computer skills.

Professional

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