Customer Service Quality Assurance

Angela Whipp

**** ******* **.

Blacklick, Ohio **004

Home 614-***-**** Cell 614-***-****

******.*****@*****.***

Summary of Qualifications

Recent college graduate with Associate's Degree in Medical Insurance

Billing & Coding, Seeking entry level position in a professional medical

office. Highly personable Customer Service Professional with 10+ years in

the service industry.

Education

Associate of Science, Medical Insurance Billing and Coding

October 2012

Everest University, Columbus OH

Related coursework:

. Introduction to ICD-9 Coding - Introduction to ICD-10 Coding -

Introduction to CPT Coding

. Advanced CPT Coding - Third-Party Payers - Introduction to Hospital

Billing

. Computer Applications for Medical Billing and Coding - Customer

Relations and Servicing

. Medical Terminology - Medical Law & Ethics - Medical Insurance

Billing - Pharmacology for MIBC

. Medical Finance & Insurance - Computer Applications - Medical Office

Management & Compliance

Key Skills

Office Multiline Telephone & Front Desk Reception ( Customer

Skills: Service ( Filing

Database & Records Management ( Executive & Administrative

Support

Reports & Spreadsheets ( Complaint Handling ( Data Entry

(60 WPM)

Computer Word ( Excel ( PowerPoint ( Access ( Visio ( Outlook (

Skills: Windows Vista/XP

Employment History

JPMorgan Chase & COMPANY Columbus, OH

08/2007 to Present

Quality Assurance Assistant Columbus, OH (08-2010 to Present)

Quality Assurance Analyst Westerville, OH (07-2009 to 12-2009)

HMDA Consumer Loan Doc Specialist 11 Westerville, OH (01-2008 to 07-

2008)

Opening Team Gahanna, OH (01-2008 to 07-2008)

Jr. Processor Gahanna, OH (01-2008 to 07-2008)

. Excelled in role requiring the ability to handle customer service and

administrative tasks and customer resolution.

. Demonstrated proficiencies in telephone and front-desk reception

within a high-volume environment.

. Led "cleanup" of company database and file. Restored organization to

personnel, financial and operational records and accelerated data

input, processing and retrieval times.

. Consistently praised by management for the quality and timeliness of

reports, attention to detail, exemplary customer service delivery and

team-player attitude.

First Magnus Financial Corporation Columbus, OH

Key Achievement: Recognized as top performing associate and selected

to move to the JPMorgan Chase team

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