Customer Service Assistant

Touraya Nefzi

Flat *, ** Chandler Way

SE** *GT

Tel: 075********

Email: ************@*****.**.**

PERSONAL SUMMARY

A well-presented and capable beauty therapist with a proven ability to

provide the necessary customer service. Ability to carry out variety

of treatments with confidence and competence on customers to help them

look and feel the best they can. An excellent communicator who can

relate well with people at all levels and is able to work well as part

of a team or individually.

Looking for a suitable beauty therapist position with an exciting and

innovative company that offers room for progression.

WORK HISTORY

Jan 2012 Mobile Beauty therapist

To

Present

Responsible for providing professional treatments to customers and

creating a calm environment where they can relax.

Carrying out all procedures to a high standard and ensuring client

confidentiality.

. Meeting and greeting customer.

. Providing client with the highest standards of beauty care and

attention.

. Helping customers to complete medical questionnaires so any allergies

or health issues are flagged up.

. Providing basic and luxury manicure using paraffin wax and hot oil.

. Providing facial treatment.

. Threading.

. Airbase make up.

. Provide eye treatment, eyelash and eyebrow tint.

Sep 2004 Hairdresser Assistant

To JLM Coiffure, (France)

Present

Only during the holiday as I'm not working.

. Shampoo, condition and rinse hair.

. Perform reception duties such as answering telephone calls and making

appointments.

. Sell retail products.

. Maintain clients records.

. Hair extensions.

EDUCATION and TRAINING

Jan 2012 NVQ level 2 Diplomat in Beauty Therapy

To Eve Taylor Aromatherapy skin and Body Care Certificate

Jan 2013 Airbase, High Definition Airbrush Make Up Certificate

Sep 2009 English and Maths Level 1 and 2

To

Jun 2010

Jan 2008 Level 3 Retail

To

Jun 2008

Personal Skills

. Pleasant personality

. Good communication skills

. Attention to detail

. Able and willing to follow instructions

. Flexible.

SOFTWARE/SYSTEM SKILLS

IT Level 2 Diplomat

Word Processing Software to Adapt and Merge Documents.

I'm confident using the computer as I have Level 3 Administration and

Accountancy Diplomat.

LANGUAGE SKILLS

I speak and write 3 different languages as

. English

. French

. Arabic

. I understand Italian language as well.

REFERENCES

Available upon request

Contact this candidate