Customer Service Manager

Marcus Zepeda

*** *** *

Brazoria, Texas *****

832-***-**** Mobile

*******@*****.***

Objective: Seeking a full-time position in a corporation where my knowledge of drafting may be applied.

Education: A.A.S. in Drafting, Alvin Community College, Alvin, TX

Graduated: May 2008 GPA: 3.3

Skills: Knowledge of Pro-E, AutoCAD 2007, 2006, 2002, Microstation V8

Microsoft Word, PowerPoint, Excel, E-mail, Internet

Coursework: Pipe Drafting

Specialized Drafting (Microstation V8)

Adv. Computer-aided Drafting

Mechanical Drafting

Adv. Tech. in Mechanical Design (Pro-E)

Civil Drafting

Technical Drafting

Technical Mathematics

Architectural Blueprint Reading

Basic Comp-Aided Drafting

Interpersonal Communication

Intermediate Computer-Aided Drafting

Architectural Drafting-Residential

Work

Experience: Warehouse Technician, Kelly Services, Freeport, TX, Oct 2012-Current

• Look over schematics of plant equipment and find parts for customers.

• Process orders on computer.

• Receive and process freight and assign bin locations.

• Drive forklift to pulls parts.

• Do nightly cycle counts.

• Make deliveries to other plants nearby.

Customer Service Associate, Lowes, Lake Jackson, TX, Nov 2005 – Oct 2012

• Help customers with their projects they are working on.

• Order specialty items on computer for customers.

• Stock shelves daily.

• Review schematics to adjust shelves for products.

• Do daily cycle counts for manager.

• Drive power equipment to load customers.

Music Assistant, Angleton ISD, Angleton, TX May 2003- Sept 2005

• Tutor students with music they were assigned

• Maintain instruments

• Set up instruments for performances

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