Customer Service Human Resources

Sarah A. Bartlett

**** *. ******* **, *****, MI *9269 ***********@*******.*** 517-***-****

HUMAN RESOURCES PROFESSIONAL

E DUCATION

MICHIGAN STATE UNIVERSITY, EAST LANSING, MI

MASTER OF BUSINESS ADMINISTRATION DEGREE (2012)

Concentration: Human Resource Management GPA: 3.4

Selected coursework: Compensation Strategy Process Human Resource Management Training & Development

HARDIN-SIMMONS UNIVERSITY, ABILENE, TX

BACHELOR OF BUSINESS ADMINISTRATION DEGREE (2004)

Major: Management GPA: 3.2

PROFESSIONAL EXPERIENCE

EATON CORPORATION, JACKSON, MI

JUNE 2012-JUNE 2013

Human Resources Generalist (temporary position through Belcan)

• Responsible for the recruiting, interviewing, hiring, and on boarding of hourly employees.

• Provide support to employees for benefits enrollment, medical claims, training, and help

with various situations.

• Help run and participate in various health, wellness, safety, and employee involvement

initiatives.

• Coordinate special projects as needed.

THE VANGUARD GROUP, CHARLOTTE, NC N OVEMBER 2007-JULY

2010

Client Relationship Associate

• Recognized for superior customer service, efficient conflict resolution skills, and excellent

communication skills.

• Facilitated team building and training activities that resulted in improved problem solving

and communication skills within my work team.

• Participated on the Diversity Committee, where I helped to plan, coordinate, and

schedule diversity activities and initiatives within Vanguard and within my department in

order to increase employee awareness of the diverse talent of all people within the

company.

• Provided customer support for small business retirement plan administrators and plan

participants in order to make benefits administration a smooth process for everyone

involved.

PUSTORINO, PUGLISI, AND COM. LLP, NEW YORK, NY

MAY 2006-JULY 2007

Tax Assistant

• Coordinated with top clients and accountants for the completion of tax returns.

• Managed clients’ issues to guarantee precise results aligned with the organization’s

excellent standard of service.

VARIOUS TEMP AGENCIES, NEW YORK AND NEW JERSEY OCTOBER 2005-MARCH 2006

Administrative Assistant

• Managed major clients’ financial and accounting records through QuickBooks.

• Collaborated with marketing managers in the development of promotional materials for

consumer messaging, recruitment, and retention.

Tennis Professional FORT LEE RACQUET CLUB, FORT LEE, NJ

2005-2005

Administrative Title Coordinator HONDA FINANCIAL SERVICES, IRVING, TX 2004-

2005

PROFESSIONAL AFFILIATIONS

Society of Human Resource Managers MSU MBA Association MSU HR Association

C OLLEGIATE A CTIVITIES & H ONORS

Delta Mu Delta Honor Society

Member of Varsity Tennis Team: 2000-2004

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