Customer Service Sales

Rica Lorraine Whitfield

**** ***** *** ****

Columbus, OH 43223

Cell: 614-***-****

*********.****@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Production with 15 years’ experience, hands on, quick learner, self-motivated with excellent communication skills. Experience in resolving customer issues, ability to gain customer trust and provide exceptional follow-up, talent for identifying appropriate company services, improving customers satisfaction. To secure position involving responsibility and working with others as a team to achieve advancement with growth of the company.

EXPERIENCE

Retail

Customer service sales, operating the register, receiving calls from other locations and customers, ability to help customers feel comfortable with their decision making, keying in customers information in the system. Showing my performance that I can and will be the best at what I do. Being a positive role model.

Clerical

Confirming truck manifests, filing decimation of the drivers that had picked up there loads, putting information in the system of paper work that wasn't received, Assisting the routes, manage to ensure daily processes are followed with the respect to construction of the routes that maximize customers satisfaction, balancing delivery trucks with the teams and the length of business days. Making inbound and outbound calls to customers and carriers, working on a manual special time frame, working customers addresses corrections for the next business day, working to identify reports correcting and input errors, working with local carriers, analyze routing information daily, the ability to co-mingle merchandise in the system from customers' orders. Receiving numerous company achievement awards for delivery of exceptional with great attendance for customer's service. ( Typing 45mph)

Receptionist

Prepared and organized paperwork and other materials as needed for meetings, conferences, travel arrangements and expenses reports, Maintained office scheduling and event calendars, Composed, typed, and distributed meeting agendas and minutes, routine correspondences and reports, Set up and handled incoming mail and office filing systems, Collected and coordinated the flow of internal and external information, managed office equipment and office space, Established the administrative work procedures for tracking staff's daily task.

EDUCATION

Graduated with a 3.2 grade point average, with 2 years of business management classes.(Microsoft word, power point and excel)

"References Available Upon Request"

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