Customer Service Manager
Resume:
Mark G. Raven
Kyle, Texas *****
512-***-**** mobile
********@*****.***
Qualifications
** ***** ** ****** **********, 24 in Management, 4 in Sales.
• Recruit, hire, coach, evaluate.
• Outstanding inventory controls with levels above six million dollars.
• P & L Comprehension.
• Extensive knowledge of the retail and jewelry industries.
• Expert leadership, customer service and interpersonal skills.
• Superior organizational abilities.
• Advanced coaching skills.
Experience
2011 – Present HARPER’S JEWELERS
Regional Director of stores.
• Direct responsibility of stores P&L.
• Opening of new stores.
• Train/coach staff, recruiting.
2008 - Present RAVEN’S RESTORATIONS Kyle, TX
Owner, operator
• Early model Corvette restoration.
• Motors, brake work, interiors, minor body work.
2009 – 2011 RED WING SHOES Austin, TX
Industrial Account Manager
• South Central Texas territory.
• Sales calls to new and existing industrial clients.
• Establish Safety Footwear programs.
• Integral part of team that closed a 34K account in 2010.
• Operate mobile unit to plant sites.
1994 – 2008 ZALES JEWELERS Austin, TX
Retail Store Manager
• Managed 9 Zales units.
• Supervised personnel; (interviewed, hired, evaluated, disciplined/fired).
• 19 inventories with results under $500.
• Maintained profit/loss statement.
• Leased required advertising; determined use of annual budget; selected media.
• Involved in cycle inventories of several outlets.
• Ongoing Career Development Program.
• Engaged in visual merchandising, shipping/receiving, and customer service.
• anaged three (3) remodels and assisted with opening two (2) new locations.
• Conducted region wide Diamond Certification Courses.
1992-1994 EZ CORPORATION Austin, TX
Appraisal Supervisor, Central Texas Jewelry Processing
• Led team of 24 appraisers.
• Priced diamonds, precious and semi precious stones, watches and gold.
• Conducted bi-monthly training sessions.
• Trained in synthetic and treated stone detection.
• Weekly productivity reporting to hierarchy.
1991-1992 HELZBERG DIAMONDS Austin, TX
Retail Store Manager, Barton Creek
• Total store operation.
1986-1992 ZALES JEWELERS Austin, TX
Retail Store Manager 1987-1991
• Managed two different locations during this time.
• Total store operation.
Sales Associate 1986-1987 Barton Creek Shopping Center
1982-1986 BEALL’S DEPT. STORE. Austin/Victoria, TX
• Manager Trainee
• Completed three year Management program.
• Rotated departments every six months to head and learn operations.
• Maintained inventory balances, through stock balancing, store transfers and purchasing.
• Managed stockroom operations, vendor credit for defective goods, tagging, invoice transmittals, responsible for flow of merchandise from time of delivery till sales floor ready.
• Handheld daily register balancing of up to twelve point of sale stands.
• Developed merchandise flow for maximum sales potential.
• Handled all sales transactions, refunds and complaints.
• Dealt with all aspects of store security and safety.
• Open and close store, make daily bank deposits.
• Attended bimonthly training sessions.
Education/Special Training
Texas State Technical College, Waco, Texas 1981-1983
Harry Friedman Seminars
“Managing Your Retail Staff To Success”
“How To Turn Shoppers Into Buyers”
Subscriber to “The Competitive Advantage”
Certified Gemologist
Member of Hays County Grand Jury Grievance Committee
“Train the Trainer” – Zales
“Human Resource Development” – Zales
References
Jimmy Kruger
Owner/Operator Kruger’s Jewelers
Donna Bell
Teacher
Scott Gray
Retired
Mark Moreno
Information Technology & Services
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