Customer Service Sales

Sharon Almeida

*** ****** ******, **** *****, MA 02721 401-***-****

Experience

April - May 2013 EBCAP Newport, RI

Dental Assistant

. Assistance to dentist and staff with intake and dismissal of patients

. Set up and break down of all oral procedures

. Perform lab work

. Dental impressions

2004 to 2011 Dr. Tom Swanson D.D.S Portsmouth RI

Dental Assistant

. Orthodontic assistance - Add/remove power chains, replace wires.

. Perform lab work - includes making bleaching trays, pouring

impressions and models

. Maintenance - Ensure scheduled maintenance on all dental equipment is

performed and verify that it is in proper working order. As issues are

discovered, work with outside vendors for quick resolution with no

interruption of service to customers.

. Customer Service - Answer phones, greet and prepare patients. Work

with patients, who are mainly children, some with physical and/or

mental handicaps, to make them comfortable and help them to overcome

their fears.

. Inventory - Responsible for tracking inventory and ordering all dental

supplies

2000 to 2004 RDH Temps and East Coast

Dental

Dental Assistant

. Worked at numerous dental offices and completed tasks as assigned.

This mostly involved prepping the area for any oral surgery to be

performed.

1997 to 2000 Aspen Dental Numerous Locations

Senior Dental

Assistant

. Worked directly with the District Dentist, Dr. Charles Khoury

. Coordinated scheduling of all assistants to ensure assignments were

successfully completed.

. Assigned duties for the other assistants.

. Familiarized myself with all OSHA regulations and ensured compliance

by training others in the office and verifying necessary operations

were carried out. Successfully completed all testing associated with

OSHA regulations.

. Successfully trained for all denture work including bite registrations

and adjustments and learned enough about the product to productively

make sales.

1991 to 1997 Event Photographer Fall River. MA

. Sales - Coordinated sales out of office and offsite at trade shows to

meet potential customers.

. Consultations - Met with customers to determine what they expected to

capture. Documented those meetings to ensure nothing was missed on the

day of the event.

. Photographed special occasions, including bridal portraits prior to

the wedding.

. Location work photography for models and helped them build their

portfolios

. Scheduling - Coordinated schedules to ensure all deadlines were met

and no events were missed

Education

Tiverton High School - Graduated 1977

CPR Certificate

Medsafe Certificate

Numerous seminars and training sessions for dental assistance and

photography

References - Available upon request

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