Customer Service Manager

Denise Williams

*** ******** **

Mary Esther, Florida 32569

Phone 850-***-****

E-mail: ********@*****.***

I am seeking a position in the food/service industry that would allow me to

utilize my skills and experience to provide a quality dining experience

while optimizing the revenue of my employer.

Qualification Summary

. Organizational: Extremely well-organized work habits, detail oriented,

while selecting and using training/instructional methods and

procedures appropriate for the situation when learning or teaching new

things.

. Related Skills: Experience in the use of commercial food slicers and

choppers. Monitor compliance with health food preparation and serving.

Monitor food preparation methods, portion sizes, and garnishing and

presentation of food to ensure that food is prepared and presented in

an acceptable manner. Experienced in cash handling and bank deposits.

Receive food and beverage deliveries, inventorying delivery contents

to verify product quality and quantity.

. Communications: Excellent oral and written communication skills in

dealing with customers, staff and management. Able to give full

attention to instructions and ask question when clarification is

needed.

. Customer Service: Great with people. Knowledge of principles and

processes for providing customer and personal services, this includes

customer needs assessment, meeting quality standards for services, and

evaluation of customer satisfaction, effectively finding ways to help

people.

Employment History

Gulf Coast Professional Services Mary

Esther, FL

BP America MC252 Deepwater Horizon Contract

May 2011 thur March 2013

Day Porter

Oversee the day to day cleaning and report any maintenance problems to

Facility Management team. Assist Leadership Team with various conference,

catering and special events. Maintain Inventory of cleaning and coffee

supplies and order supplies as needed. Assist Front Desk and Office Manager

as requested and assist visitors and staff. Maintain a clean and safe work

environment as required by the Policy and Procedures set forth by BP.

Barnhill's Buffet Restaurant

Gulf Breeze, FL

Head Cook January 2007 thru October 2009

Prep-cook working closely with the Head Cook to provide with needed

assistance for the preparation of all food menu items. Trained to work

every station including the following; salad preparation, baker, and

dishwasher. Promoted to Head Cook in charge of the kitchen.

Smoothie King Eglin

AFB, FL

Team Member May 2009 thur Jan. 2010

Provide customer service and quality service in the preparation of all menu

items. Worked with other team members in the day to day operations to

include keeping inventory, receiving deliveries, reporting maintenance

needs, cleaning and handling of cash and deposits.

Education

High School Equivalency GED

Northwest Florida State College

Sea school cooking course

Professional Licenses & Certifications

Safe Serve Certified 2013-2018

Basic Safety Training 2013-2018

TWIC Certification #2329902

Contact this candidate