Engineer Quality

WILLIAM A. ROBINSON

**** **** **** **

Charlotte, NC 28227

704-***-**** –Cell

**************@*****.***

SUMMARY

Senior Tester utilizing over fifteen years of experience within the IT workforce including ten years of manual and

automated software/hardware testing experience. Highly trainable. Cited for the ability to keep team motivation high.

Cited for self-directed efforts, and excellent results by previous managers. Will use technical skills to eliminate costly

errors and increase company profits. Major strengths in leadership, troubleshooting, and organization. A dependable,

thorough, and persistent individual who communicates effectively.

PROFESSIONAL SKILLS

MSP, TestRail, JIRA, Windows 95/98/NT/2000/XP, Quality Center-Test Director, SQL, Third Party Software,

WinRunner, QTP, PTS, Clearquest, DDTS, SLOG, Putty, Softphone, Call Center, StarTeam, Bugzilla, IssueTrak, IBM

WebSphere (iseries), Ecommerce, PeopleSoft, Extra, RDBMS, SQA, Agile, SCRUM, SDLC, Client/Server, TestTrack,

Sleuth, Queryman, Cygwin, Toad, Enterprise Manager, VNC, QA Run, PVCS Tracker, Lotus Notes, CMVC, POS,

CheckFree

PROFESSIONAL EXPERIENCE

Business Process / QA Analyst, Wells Fargo, Charlotte, N.C. (10/11 – 2/13)

• Contracted to Wells Fargo from Technisource on high profile project within the Business Initiatives & Support

Dept. (Promontory Division)

• Managed and tested eCommerce applications ( Lombardi) designed to review Mortgage Loans in Foreclosure

within various portfolios. This included Lombardi Exceptions and Missing Documents

• Created test plans and executed test scripts throughout Quality Center to test various rules and requirements

• Executed Test Scripts within Functional, SIT, and UAT environments

• Managed defects by recreating and reporting issues to development while utilizing Quality Center

• Worked with development and testing team to make aggressive milestones

• Provided detailed reporting through Quality Center for daily meetings and status updates

• Mentored team members throughout SDLC Life Cycle

Senior QA Tester, Bank of America, Charlotte, N.C. (06/11 – 08/11)

• Contracted to Bank of America from Odyssey on high profile project testing third party software within Global

Risk Investment Treasury Technologies/Testing Quality Measurement Services (GRiTT-TQMS)

• Created and executed positive, negative and regression test scripts for SIT testing

• Maintained and reconditioned data as needed during testing

• Followed testing schedule as directed by the Test Lead by completing tasks within timeline(s)

• Verified all results through application as well as the backend applications

• Recreated and reported defects to development utilizing Quality Center

• Assisted other team members organize and update test scripts

• Attended daily status meeting, discussing defects and issues found

QA Engineer, Greatwide Trucking, Charlotte, N.C. (02/11 – 5/11)

• Contracted to Greatwide Trucking from AccruePartners in Mooresville, N.C. to implement QA process

• Researched software testing tools and evaluated costs before advising client to purchase Test Rail by Gurock

Software

• Created and updated test plans and test scripts within Test Rail

• Reported defects to system developers with specific criteria used to reproduce the defects within JIRA

• Planned and coordinated user acceptance testing

William Robinson

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Senior Systems QA Analyst, Wells Fargo/Wachovia, Charlotte, N.C. (12/09 – 8/10)

• Contracted to Wells Fargo/Wachovia from APEX systems INC. within the Call Center Technologies

Department(CICCT) – CIV (Customer Information Verification) Sales Project

• Conducted SIT and UAT coordination in an agile environment

• Reviewed requirements for large internal conversion

• Created and Mapped requirements to created test plans/test cases in Quality Center v9.2

• Validated URL’s and XML utilizing SLOG and Putty (UNIX)

• Participated in various team and project meetings involving tracking of project(s)

• Verified and updated data for SOR (System of Records) on backend using HOGAN

• Achieved aggressive deadlines by prioritizing and setting goals within the projects assigned

Other Professional Experience:

UAT/Test Coordinator, AAA, Queen Associates QAi, Charlotte, N.C. (7/09 – 10/09)

• Contracted to AAA Carolinas as Lead QA/Test Coordinator and helped out with BA efforts

• Conducted SIT and UAT coordination in a highly agile environment

UAT Analyst (Ecommerce/Websphere), Lowes INC., Technisource, Charlotte, N.C. (3/09 – 7/09)

• Contracted to Lowes Corporate UAT Team as a UAT Analyst

System Advisor/Tester, IBM Computer Task Group, Cary, N.C. (9/08 – 12/08)

• Contracted to IBM Retail Store Solutions Team as a Systems Advisor to the IBM 4690 OS, ACE C++ developed

applications, and other confidential applications for IBM Retail clients

QA Test Engineer, Time Warner Cable Charlotte, N.C. (02/08 – 07/08)

• Contracted to Time Warner Cable from Tek Systems INC to create and implement QA process to an environment

that did not have a QA department

• Created Detailed Test Plans, and Test Standards

Senior/Lead Software Quality Assurance Analyst, Lash Group, (AmerisourceBergen Specialty Group) Charlotte,

NC (12-05 – 10-07)

• Created testing documentation for Systems Integration Testing

• Prepared high level test plans within Quality Center from statement of work initiative and then created detailed

test plans from system requirements in Agile Test Environment

• Influenced others within SCRUM Teams advocating quality initiatives and best practices

• Testing Team Lead for Distribution Test/FTP, Biztalk Lead for company Distribution/Autofax testing which

included all Distribution and Autofax User Acceptance Testing

Sterling Commerce Senior Consultant, Quick Solutions Inc., Columbus, OH (9/05 – 11/05)

• Contracted to Sterling Commerce Inc. as a QA Test Analyst/Test Coordinator

• Planned and executed automated test runs by organizing test sets and placing in specific order

to avoid conflicts within Test Director (now Quality Center)

• Executed over 1000 test sets using 12 servers within different environments a day

(65,000 Winrunner hours a week)

AOL Senior Consultant, Spherion, INC, Columbus, OH (1/05 – 8/05)

• Contracted to AOL on the Netscape 8.0 project (based on Mozilla/Firefox) –released 06/05

• Tested on web-based applications that included multiple versions on various platforms

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BCBSNC Senior Consultant, Keane, INC, Durham, N.C. (7/04 – 01/05)

• Contracted to BCBSNC on SSNR project (Social Security Number Replacement)

• Achieved Test Director Administrator role for project by implementing folder structure, test

naming convention, test case creation formatting, and also importing requirement procedures

Principal Software Engineer, NCR, Raleigh, N.C. (1/01-1/04)

• Provided troubleshooting solutions for Customer Relations Management software

• Executed test cases for JAVA and DELPHI web-based application (CRM and SQL Rules)

IT Consultant-QA Tester, ACSYS, Charlotte, N.C. (Bank of America/Anderson Consulting) (7/00-11/00)

• Executed various tests on banks web-based OBE applications throughout multiple regions

• Assisted application support with troubleshooting and maintaining test environments

• Verified defects related to backend utilizing SQL queries through database tool (SQL Server 2000)

• Bounced multiple servers as needed

• Tracked and verified defects on front end of java based web application

• Maintained and executed all UI test scripts using Test Director (now Quality Center)

• Assisted with UAT testing

Software Test Engineer, YellowBrick Solutions, INC. RTP, N.C. (1/00 – 6/00)

• Executed functional, UI, system test plans, and UAT for web-based application

IBM Software Tester, SYKES Enterprises, Cary, N.C. (3/99 - 10/99)

• Created schedules and organized which manual tests to run for Retail POS 4690 applications

BB&T QA Test Analyst, W.R.Y. INC., Winston Salem, N.C. (10/98 - 01/99)

• Prepared high level test plans from statement of work initiative and then created detailed test plans from system

requirements

IBM QA Specialist, CDI Information Services, Morrisville, N.C. (10/96 - 09/98)

• QA test technician for the advanced software and hardware solutions lab

IBM Technical Support (Helpdesk-3), CDI Info. Services, Morrisville, NC (02/96 - 10/96)

• Provided technical support for software and hardware on IBM pc's and all Thinkpad/laptops

Computer Operator/Quality Control Supervisor, Brandon Systems Corporation Edison, NJ (12/92 - 2/96)

• Managed 13 employees within computer operations and packing department within a mainframe environment

Computer Operator, Winston Data Services, Rutherford, NJ, (4/92 - 12/92)

Computer Operator, Warner Computer Systems, Fairlawn, NJ, (1/92 - 3/92)

Computer Operator/Distribution Supervisor, Paychex INC., Cranford, N.J. (2/89-1/92)

EDUCATION

• Associates Degree, Computer Electronic Engineering Technology, RETS Institute of Technology, Nutley, NJ

CERTIFICATIONS

• SQL Certification - Wake Technical Community College, Raleigh, NC

• Teradata Certification at NCR (NCR Teradata appointed Test Center), Raleigh, NC

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