Receptionist
Resume:
Anna E. Almekinders 703-***-****
Garner NC ****.***********@*****.***
Professional Profile
Polished, professional customer service rep offering:
Six years of experience providing customer support in consumer and military environments.
An unwavering commitment to customer service, with the ability to build productive relationships,
resolve complex issues and win customer loyalty.
Able to listen attentively, solve problems creatively, and use tact and diplomacy to find common ground
and achieve positive outcomes.
Skills
1. 2.
Computer Skills/Microsoft Suite Multiple Line Phones
1. 3.
Customer Service Automotive Maintenance
1. 1.
Cashiering/Inventory/Book Keeping Daycare/ Nanny
2. 3.
Cleaning/Sanitizing Kennel Tech/ Dog Bather/ Nails
Professional Experience
Sunny Acres Pet Resort: Kennel Tech (full time)
Responsibilities:
• Cleaning Kennels/Sanitizing facilities
• Supervising dogs during outside play; Preventing injuries and fights
• Complete dog care; feeding, medication, grooming, bathing
ACS –Humana Call Center: Customer Care Services (Full-Time)
Achievements:
Certified: Billing and Enrollment and Pharmacy
Responsibilities:
• Worked with multiple medical databases and applications; multi-line phones
• Providing members with healthcare information, policy questions, and payments.
College Nannies and Tutors: Nanny (Part-time)
Responsibilities:
• Supervising and chauffeuring kids to activities and events
• Light cooking and nutritional needs
• Assisting with homework and dealing with behavioral issues
Pender Pet Retreat Dulles Gateway: Kennel Asst. (full-time)
Responsibilities:
• Responsible for medication and feeding schedule for boarding animals
• Promoted to front desk duties after work as kennel tech.
• Responsible for hygiene, maintenance, sanitation and safety of animals
US Army Reserves, Cary, NC: Automotive Logistics
Specialists
Achievements:
1. Graduating Basic
1. Promoted to next rank
Responsibilities:
Page 2 of 3
1. Ordering Parts
1. Online Inventory Control System
1. Filing / Data Entry
1. Answering Phones / Multiple line
PETSMART Raleigh, NC: Customer Service Representative
Achievements:
•Learning the importance of animal health
•Knowing how to properly clean and groom a dog.
•Learning how trim nails, and hair
Responsibilities:
•The customers "Kids"
•Learning each type of dog and how to handle them.
•Responsible for Hygiene, Maintenance, and sanitation of animals
•Assisting walk-in customers/ Taking phone calls and scheduling
appointments
•Filing any accident reports.
Peak Fitness Gym: Sales, Front Desk and Day Care: Customer Service Representative
Achievements:
•Learning the skills of sales.
•Working towards Asst. Manger of sales
Responsibilities:
•Opening the gym and equipment inspection.
•Cleaning all areas of the gym floor.
•Scheduling appointments/Receiving phone calls for information or memberships
North Carolina Orthopedic Clinic: Receptionist
Responsibilities:
2. Greeting Customers
1. Filing/Scanning In medical Paper work/Phone systems
2. Cleaning/ Prepping for patients
Education
PACE ACADEMY, Chapel Hill, NC
High School
June 21, 2008
References
Joel Getis
Nanny manager (3 months)
Kim Springer
Consular from military school (4 yrs.)
Jason Soyars
Platoon Sergeant (3 yrs.)
Page 3 of 3
Melissa
Kennel Supervisor
Alissa Smith
Kennel co-worker
Contact this candidate