Anna E. Almekinders 703-***-****

Garner NC abxgm3@r.postjobfree.com

Professional Profile

Polished, professional customer service rep offering:

Six years of experience providing customer support in consumer and military environments.

An unwavering commitment to customer service, with the ability to build productive relationships,

resolve complex issues and win customer loyalty.

Able to listen attentively, solve problems creatively, and use tact and diplomacy to find common ground

and achieve positive outcomes.

Skills

1. 2.

Computer Skills/Microsoft Suite Multiple Line Phones

1. 3.

Customer Service Automotive Maintenance

1. 1.

Cashiering/Inventory/Book Keeping Daycare/ Nanny

2. 3.

Cleaning/Sanitizing Kennel Tech/ Dog Bather/ Nails

Professional Experience

Sunny Acres Pet Resort: Kennel Tech (full time)

Responsibilities:

• Cleaning Kennels/Sanitizing facilities

• Supervising dogs during outside play; Preventing injuries and fights

• Complete dog care; feeding, medication, grooming, bathing

ACS –Humana Call Center: Customer Care Services (Full-Time)

Achievements:

Certified: Billing and Enrollment and Pharmacy

Responsibilities:

• Worked with multiple medical databases and applications; multi-line phones

• Providing members with healthcare information, policy questions, and payments.

College Nannies and Tutors: Nanny (Part-time)

Responsibilities:

• Supervising and chauffeuring kids to activities and events

• Light cooking and nutritional needs

• Assisting with homework and dealing with behavioral issues

Pender Pet Retreat Dulles Gateway: Kennel Asst. (full-time)

Responsibilities:

• Responsible for medication and feeding schedule for boarding animals

• Promoted to front desk duties after work as kennel tech.

• Responsible for hygiene, maintenance, sanitation and safety of animals

US Army Reserves, Cary, NC: Automotive Logistics

Specialists

Achievements:

1. Graduating Basic

1. Promoted to next rank

Responsibilities:

Page 2 of 3

1. Ordering Parts

1. Online Inventory Control System

1. Filing / Data Entry

1. Answering Phones / Multiple line

PETSMART Raleigh, NC: Customer Service Representative

Achievements:

•Learning the importance of animal health

•Knowing how to properly clean and groom a dog.

•Learning how trim nails, and hair

Responsibilities:

•The customers "Kids"

•Learning each type of dog and how to handle them.

•Responsible for Hygiene, Maintenance, and sanitation of animals

•Assisting walk-in customers/ Taking phone calls and scheduling

appointments

•Filing any accident reports.

Peak Fitness Gym: Sales, Front Desk and Day Care: Customer Service Representative

Achievements:

•Learning the skills of sales.

•Working towards Asst. Manger of sales

Responsibilities:

•Opening the gym and equipment inspection.

•Cleaning all areas of the gym floor.

•Scheduling appointments/Receiving phone calls for information or memberships

North Carolina Orthopedic Clinic: Receptionist

Responsibilities:

2. Greeting Customers

1. Filing/Scanning In medical Paper work/Phone systems

2. Cleaning/ Prepping for patients

Education

PACE ACADEMY, Chapel Hill, NC

High School

June 21, 2008

References

Joel Getis

Nanny manager (3 months)

703-***-****

Kim Springer

Consular from military school (4 yrs.)

805-***-****

Jason Soyars

Platoon Sergeant (3 yrs.)

Page 3 of 3

910-***-****

Melissa

Kennel Supervisor

919-***-****

Alissa Smith

Kennel co-worker

919-***-****

Contact this candidate