Sales Customer Service

STANLEY SIMPSON JR

**** ** ******* **, *** **A, Parsippany NJ 07054

EMAIL : abxgjm@r.postjobfree.com

TEL # 954-***-****

EXPERIENCE

Operations/Customer Support Consultant 2/2012 – 1/2013

Donovan Simpson & Associates Ltd – Kingston, Jamaica

Responsibilities included receive and process requests directly from customers via telephone, fax and mail - price quotes, product

availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations; Plan and

implement telemarketing and prospecting objectives for the sales team; Quick resolution of customer complaints and problems;

Coordinate delivery and/or pick up of customer orders with operations team; Provide support to Outside Sales force; Maintain accurate

and up-to-date "open order" files in computer system; Maintain adequate supply of product samples and literature; Review all orders to

forecast additional customer needs; Maintain strong relationships with all customers; Setup and maintenance of company data base and

archiving.

Customer Service & Inside Sales 2/2010 – 12/2011

Deluxe Mattress Inc. – Fort Lauderdale, FL

Responsibilities included customer service – Negotiate price, respond to customer queries, research and resolve customer complaints;

Develop and maintain sales programs (win back/ retention); Generate sales by cold calling/warm prospective customers; Educate

customers about product line and providing advice. Develop customer relationships and promote business partnerships through regular

customer contact, primarily via phone and e-mail. Building and maintaining relationships with key decision makers.

Credit Risk Analyst & Collection 6/2009 – 6/2010

American Cyber System – Boca Raton, FL (Assignment with Office Depot)

Review and analyze credit limits on new and existing contract accounts to determine strengths and opportunities; Conduct research with

customers to better understand their needs; Resolve customer queries in a timely manner; Review customer accounts to adjust credit

limits based on risk and to identify delinquent accounts for collection; Negotiate payment arrangements based on financial

circumstances; Document and maintain accurate information on client accounts; Manage higher profile accounts which require heavier

transaction activity; Collaborate with various internal departments, vendors, sales force, and management to troubleshoot and resolve

customer discrepancies; Generate weekly report regarding collection issues and status / Account Reconciliation; Enabled department to

achieve monthly collection objectives; Excellent verbal and written communication. Constantly met and exceeded sales target.

Account Manager & Inside Sales 6/2008 – 6/2009

TMS Health – Boca Raton, FL

Responsibilities included sales to SMB business accounts with employee base of 1 to 200, set appointments for the sales team, welcomed

new customers and on-boarded, renewed contracts, increased customer satisfaction, and improved revenue while driving customer

retention; Maintain detailed database of customer and prospect activity; Prepare sales documentation, activity reports and forecasts;

Research and respond to customer and prospect inquiries in a timely and accurate manner; Prospect for new business and probe for

additional business; Develop and maintain customer care for over 1200 accounts; Process orders and provide customer service by

assisting in product selection and negotiating price; Educate the customers about product line and providing advice.

Business Development Advisor 2/2007 – 7/2008

Business Financial Services – Fort Lauderdale, FL

Develop business to business relationships, Assist small companies in obtaining loans to further business goals; Provide detailed reports

supporting the lending to small business; Develop relationships with Accountants and Banks.

Account Manager 8/2005 – 11/2006

Office Depot Inc. – Boca Raton, FL

Develop business strategy and conflict resolution for customer base in coordination with Sales Manager; built client database and

developed sales opportunities; Meat assigned sales goals by increasing individual account revenue and maintaining both retention and

margins. Up-selling and consulting with clients to ensure maximum sales volume, repeat business and overall client satisfaction.

Troubleshooting with clients and the company’s fulfillment operation when necessary to ensure client satisfaction

SKILLS

Microsoft Office suite, Oracle, Bloomberg, Thomson One,(CRM-System) Customer Relationship Management, Sales force.

EDUCATION

Calabar High School, Kingston Jamaica

City College, New York NY

References will be provided upon request.

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